artificial intelligence News

Viewpoint: Automation Makes Time for Scalable Compassion

The modern workers’ compensation system was devised to provide a guarantee of care and medical treatment to injured workers from their employers. Organizations also are expected to offer guidance on the resources available to injured workers as well as how …

Mitchell Teams With Qualcomm for Smart Glasses, Google for Claims Estimates

Mitchell International showed off its connections to big-name tech companies this week in announcing the launch of two insurtech products: One is an augmented reality “smart glasses” tool for auto collision repairs developed in conjunction with Qualcomm Technologies; the other …

Business News: Davies Group, Marsh, Travelers and Hover, Purkeys

London-Based Davies Buys US Claims Shop Davies Group, an international consulting firm based in London, has acquired Frontier Adjusters, a multi-line independent claims adjusting shop headquartered in Independence, Ohio. The purchase marks Davies’ first claims deal in the United States. …

AI and Bionic Eyes Are Helping to Keep Wildfires Contained

On a tower in the Brazilian rain forest, a sentinel scans the horizon for the first signs of fire. Only these eyes aren’t human. They don’t blink or take breaks, and guided by artificial intelligence they can tell the difference …

ViewPoint: Why Artificial Intelligence is Critical to True Claims Automation

Once thought of as highly traditional and reluctant to change, insurers today are rethinking everything. The rise of digital-first carriers, with an ethos borrowed from their ecommerce and ebanking cousins, has generated an intense interest from incumbent carriers to focus …

How New Technology Can Modernize the Painfully Outdated MSA Process: Viewpoint

Ask claims adjusters what they think of Medicare Set-Asides (MSAs) and you’ll likely get a wide range of answers. While most would agree, in theory, that MSAs serve a valid purpose, the way they are constructed today is labor-intensive, slow, …

Arturo Teams with Hippo for ‘Real-Time’ Property Info

What began as an assignment to the research and development team at American Family Insurance Co. now stands alone as an independent company and today announced its first major customer. Arturo, a Chicago-based insurtech startup launched by American Family three …

Google’s Secret ‘Trashy Video’ AI Cleans Up YouTube Homepage

YouTube is littered with extreme and misleading videos, and the company has been criticized for not doing enough to limit the dreck. But one place the Google unit has managed to clean up is YouTube’s homepage. Behind the scenes, Google …

Self-Driving Trucks Begin Mail Delivery Test for U.S. Postal Service

The U.S. Postal Service on Tuesday started a two-week test transporting mail across three Southwestern states using self-driving trucks, a step forward in the effort to commercialize autonomous vehicle technology for hauling freight. San Diego-based startup TuSimple said its self-driving …

Viewpoint: What’s Hiding in Your Medical Records?

Every year, organizations pay out millions of dollars in settlements for workers’ compensation claims for services they often shouldn’t. I’m not talking about insurance fraud but rather an unseen problem that routinely balloons out of control. It is vital to …