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Claims Journal - Insurance news and resources for claims adjusters
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Featured Research

Why P&C Leaders Are Going Digital with Disbursements

Why P&C Leaders Are Going Digital with Disbursements

Digital payments are the new standard. Policyholders want speed and clarity — and they’re choosing ...

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AI for Account Management: <br/>Creating Value from Day 1

AI for Account Management:
Creating Value from Day 1

Insurance brokerages are under pressure to do more with less, but most AI conversations skip the part that matters: how…

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How to Win More Business in a Competitive Property Market

How to Win More Business in a Competitive Property Market

With abundant capacity, new carrier entrants and softening rates, it’s easy to let the property conversation come down to premium.…

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The Evolution of Forms: How GenAI Is Powering Smarter Insurance

The Evolution of Forms: How GenAI Is Powering Smarter Insurance

Forms are the foundation of every insurance product. So why does managing them still feel like a ...

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Optimizing Auto Injury Claims: Where Evidence Meets Outcomes

Optimizing Auto Injury Claims: Where Evidence Meets Outcomes

Watch to see how ODG for Auto Injury empowers claims professionals to excel in arbitration, litigation, and negotiations while optimizing…

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Self-Driving Car Crash: Who Pays if Algorithms Are at the Wheel?

Self-Driving Car Crash: Who Pays if Algorithms Are at the Wheel?

Join us Tuesday as experts discuss how ongoing tech evolution and regulatory changes influence the long-term risk profiles of self-driving…

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2026 Broker Services Survey Results

2026 Broker Services Survey Results

This survey of 1,400 employers reveals why clients leave, the service gaps costing brokers business, and five long-term trends reshaping…

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Increasing Wildfire Losses: Threat or Opportunity?

Increasing Wildfire Losses: Threat or Opportunity?

There’s no question that wildfire losses are increasing—the question is whether this is a threat or an opportunity for (re)insurers.…

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Protecting Insureds When the Cloud Goes Dark (A Risky Future Webinar)

Protecting Insureds When the Cloud Goes Dark (A Risky Future Webinar)

Cloud outages brought business operations to a standstill worldwide in 2025, triggering significant ...

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2026 Insurance Operations Leaders Trends Report

2026 Insurance Operations Leaders Trends Report

Budgets are up, optimism is high, yet insurance ops teams have never felt more stretched. What's going on?

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Why Excess Liability Matters for Senior Care Organizations

Why Excess Liability Matters for Senior Care Organizations

For senior care operators, assembling a complete excess liability tower has become one of the toughest ...

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The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

The Art of Negotiation: How to Lower Claims Costs by Controlling Social Inflation Internally

In more than 98% of litigated claims, the financial outcome comes down to negotiation — not trial. Yet across the…

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Weathering the Storm: When Disasters Strike, Fast Claims Matter

Weathering the Storm: When Disasters Strike, Fast Claims Matter

CAT events are routine. Can your claims network flex, scale and communicate before customers even ask?

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Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency

Claims leaders are facing a sustained loss of experienced talent, driven by retirements, turnover, and a constrained pipeline of new…

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Making Workers’ Comp Claims Easier with Modernized Medical Payments

Making Workers’ Comp Claims Easier with Modernized Medical Payments

Workers’ comp and auto claims are complicated enough. Medical payments shouldn’t make them harder ...

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  • Experience Gaps in Claims Handling: How Insurers Are Managing Operational Risk and Consistency
  • Weathering the Storm: When Disasters Strike, Fast Claims Matter
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