artificial intelligence News

Leveraging Artificial Intelligence in Claims Processing: A Balanced Perspective

Imagine a world where insurance claims are processed instantly with accuracy and minimal manual intervention. Yes, that is the promise current artificial intelligence revolution has made in claims processing. But as with any modern technology revolution, there are challenges, and …

‘Great Resignation’ Enters Third Year as Workers Embrace AI, Upskilling

The proportion of workers who expect to switch employers in the next 12 months is higher than that from the “Great Resignation” period of 2022, a PwC survey of the global workforce found. Around 28% of more than 56,000 workers …

Music Labels Sue AI Companies Suno, Udio for Copyright Infringement

Major record labels Sony Music, Universal Music Group and Warner Records sued artificial intelligence companies Suno and Udio on Monday, accusing them of committing mass copyright infringement by using the labels’ recordings to train music-generating AI systems. The companies copied …

AI Chatbots, Gen AI Set to Revolutionize Insurance Claims Processing: Survey

A majority of global insurers are actively endorsing the application of AI chatbots and generative AI in claims resolution processes, underwriting and customer fulfilment, according to a survey conducted by Gallagher Bassett, the claims-services provider and subsidiary of Arthur J. …

A Human Touch is Key to Building an Effective Touchless Claims Environment

In today’s fast-paced, digital world, the insurance industry is undergoing a rapid transformation, and the way insurance claims are being managed is no exception. The touchless claims experience is proving to be an elusive goal for some, a lofty aspiration …

U.S. Business Owners Seek Higher Insurance Coverage as AI, Election Risks Loom, Survey Shows

Artificial intelligence and U.S. election have emerged as significant risks to businesses this year with an overwhelming 80% of owners worried their insurance will not cover a specific loss, a survey by insurance brokerage Gallagher showed on Wednesday. Companies are …

How AI Can Reshape Claims Management

How can artificial intelligence change property/casualty insurance claim processing? Two industry experts answered that question from a few angles during Carrier Management’s annual InsurTech Summit. Frank Giaoui, founder and CEO of Optimalex Solutions, and Shane Riedman, general manager and vice …

Where the AI Risks Are: Swiss Re’s Top 10 Ranking by Industry

The insurance industry came in sixth in a ranking of 10 major industries based on current AI risk, and seventh based on future risk, with health care replacing IT as the most exposed sector in the next 10 years. The …

AI Voiceover Company Stole Voices of Actors, New York Lawsuit Claims

Two voice actors sued artificial-intelligence startup Lovo in Manhattan federal court on Thursday, accusing the company of illegally copying their voices and using them without permission in its AI voiceover technology. Paul Lehrman and Linnea Sage said in the proposed …

Poll: Consumers OK with AI in P/C Insurance, but Not So Much for Claims and Underwriting

A poll to understand American consumers’ attitudes toward artificial intelligence in the property/casualty insurance sector shows the strongest support for AI’s use in fraud detection, delivering personalized products and promotions and AI in customer service. According to a poll conducted …