artificial intelligence News

How New Technology Can Modernize the Painfully Outdated MSA Process: Viewpoint

Ask claims adjusters what they think of Medicare Set-Asides (MSAs) and you’ll likely get a wide range of answers. While most would agree, in theory, that MSAs serve a valid purpose, the way they are constructed today is labor-intensive, slow, …

Arturo Teams with Hippo for ‘Real-Time’ Property Info

What began as an assignment to the research and development team at American Family Insurance Co. now stands alone as an independent company and today announced its first major customer. Arturo, a Chicago-based insurtech startup launched by American Family three …

Google’s Secret ‘Trashy Video’ AI Cleans Up YouTube Homepage

YouTube is littered with extreme and misleading videos, and the company has been criticized for not doing enough to limit the dreck. But one place the Google unit has managed to clean up is YouTube’s homepage. Behind the scenes, Google …

Self-Driving Trucks Begin Mail Delivery Test for U.S. Postal Service

The U.S. Postal Service on Tuesday started a two-week test transporting mail across three Southwestern states using self-driving trucks, a step forward in the effort to commercialize autonomous vehicle technology for hauling freight. San Diego-based startup TuSimple said its self-driving …

Viewpoint: What’s Hiding in Your Medical Records?

Every year, organizations pay out millions of dollars in settlements for workers’ compensation claims for services they often shouldn’t. I’m not talking about insurance fraud but rather an unseen problem that routinely balloons out of control. It is vital to …

Microsoft Turned Down Facial-Recognition Sales on Human Rights Concerns

PALO ALTO, California — Microsoft Corp recently rejected a California law enforcement agency’s request to install facial recognition technology in officers’ cars and body cameras due to human rights concerns, company President Brad Smith said on Tuesday. Microsoft concluded it …

Real or Artificial? Tech Titans Declare AI Ethics Concerns

About the photo: In this March 21, 2019 photo a robot called “Pepper” is positioned near an entrance to a Microsoft Store location, in Boston. Microsoft, a company that often tries to position itself as an early thinker on ethics …

Chatbots Growing Role in Insurance Includes Claims

The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to report released Tuesday by research firm …

Survey Finds Carriers Turning to Analytics to Fight Growth in Fraud

Insurers believe that fraud in on the rise, and they are increasingly turning to advanced analytics to fight it, according to the results of a survey released Wednesday by the Coalition Against Insurance Fraud. The Coalition said the survey of …

Insurtech Startup Pitching Chatbots for Workers’ Comp Claims

For years, automobile insurers have used automatic dialogue devices, called chatbots, to field calls from policyholders when they report claims. Last year, personal insurance startup Lemonade took the technology up a notch, boasting that it was closing claims in seconds …