People News: Westfield, Zurich, Willis Towers Watson

October 9, 2018

Westfield Invests in Small Business, Names Robyn Hahn President, Small Business

Bridging expertise from senior leadership roles at national and international insurance carriers with time as an independent insurance agent and small business owner, Robyn Hahn is assuming the role of president of Small Business at Westfield. With more than 25 years of diverse experience in the insurance industry, Hahn is uniquely positioned to lead the segment into the future by transforming the way the company approaches small business.

As a leader in the P&C industry, Hahn has held senior positions with national and international carriers. Her credentials span agency management, sales and distribution strategy and execution, digital and operations, including call centers, processing, underwriting and risk control functions. Prior to Westfield, Hahn expanded her professional portfolio to include the chief marketing officer position at two insurance industry Fortune Global 500 companies.

Zurich Creates Dedicated, In-House Cyber Risk Engineering Team

Zurich has announced the creation of a dedicated, in-house cyber risk engineering team as well as the addition of a new insights tool for cyber underwriting, a new Cyber Fusion Center and an enhanced focus on the cybersecurity needs of middle-market businesses.

• Earlier this year, Zurich named Gerry Kane to lead a dedicated cyber risk engineering team. As a result of a global risk engineering practice consisting of more than 700 risk professionals across multiple lines of business and industries, Zurich is able to provide a comprehensive approach to cyber risk through risk insights, industry expertise and claims mitigation, which is offered to all cyber insurance policyholders around the globe.

• Cyber Fusion Center – Cyber insurance customers also are benefiting from the insights of Zurich’s Cyber Fusion Center, an internal cyber threat intelligence group that gathers intel on emerging cyber threats and creates actionable items for customers, as well as education points for brokers. Opened earlier this year, the Cyber Fusion Center is a dedicated, physical space designed to monitor, detect and respond to cyber threats.

• Cyber Underwriting – In August, Zurich’s cyber underwriting team incorporated a new insight tool called Cyence to help make better underwriting, pricing, and enterprise risk management decisions; aiding in efforts to protect customers while protecting the insurer’s bottom line. Cyence combines data science, cybersecurity and economics into an analytics platform that quantifies the financial impact of cyber-related events.

Under the leadership of Michelle Chia, who became head of Specialty Products E&O earlier this year, Zurich has increased the size of its cybersecurity and privacy team and restructured it to create three dedicated business leads including an enhanced focus on middle-market customers looking for cybersecurity solutions.

An eight-year Zurich veteran, Brett Kreiter leads the Middle Market segment and is charged with identifying innovative opportunities to provide comprehensive cyber solutions to Zurich’s Middle Market customers.

In addition, Kevin Maloney, who has been in the financial lines space for more than 13 years, is leading the Emerging Structures segment. As technology, cyber security risk, and customers’ needs evolve, Zurich is committed to providing innovative solutions for customers that require the highest levels of complexity and sophistication.

More information about Zurich’s cybersecurity solutions can be found at Locate additional cyber-related literature at

Willis Towers Watson Appoints McKechnie

NWillis Towers Watson has strengthened its Insurance Consulting and Technology business by appointing Matt McKechnie as a consultant in the firm’s Claims Consulting team.

Based in London, Matt joins the Claims team within Willis Towers Watson’s UK P&C Insurance Consulting and Technology business from Ageas where, as a claims MI Consultant, he was responsible for managing a team of analysts providing MI and Data solutions to the Claims function.

He specialized in providing performance tracking metrics, delivering insight across all levels of the organisation, including cross-functional and C-Suite. Over the last 18 months he focused on claims data strategy development and optimizing the use of intelligence gathered. He was also selected to participate in an Advanced Analytics programm with colleagues from around the globe.

Prior to Ageas, McKechnie was the direct hire operations manager at the Innovation Group (a Claims outsourcing provider). His responsibilities included strategy development of the operation, customer relationship management, regulatory compliance and performance delivery.

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