Homeowner satisfaction with property claims edged higher last year, but longer cycle times caused by severe events and rising costs...
J.D. Power News
At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how...
The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to...
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle...
Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders...
You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers...
A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D....
Drivers Irked by Nanny Tech Advanced Driver Assistance Systems may have potential to reduce auto insurance claims, but some of...
Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a...
After the two recent billion-dollar disasters struck the southeast this fall, the nation’s largest property/casualty insurers responded by deploying their...