J.D. Power News

J.D. Power: Auto Insurance Customers Irked by Long Repair Times

At the same time US motorists have become more accident prone, they have grown impatient with insurers because of how long it’s takes to resolve their auto claims. J.D. Power reported Thursday that the average customer satisfaction score for auto …

J.D. Power: Insurers Lagging on Offering Claimants Digital Options

The insurance industry is lagging behind other sectors in offering customers digital options to communicate with claims administrators, according to a report by J.D. Power. The consumer analytics firm said only 40% of claimants interacted with an estimator using digital …

J.D. Power: Customers Happier Than Ever With Property Claims – if Digital Process Unbroken

More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power said. The market-research firm’s 2021 U.S. Property …

Claims Slowdown Gives Insurers Chance to Enhance Digital Experience

Customer use of digital interactions in the claims process has increased 18% since 2017 and the vast majority of policyholders are pleased with the process, J.D. Power said in its first U.S. Claims Digital Experience Study. “Personal interaction continues to …

J.D. Power: Policyholders Have Never Been Happier With Property Claims Process

You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …

J.D. Power Finds Auto Claims Customers Happier than Ever

A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …

Business News: J.D. Power, Root and Owlcam, Country Financial and Cambridge Mobile Telematics

Drivers Irked by Nanny Tech Advanced Driver Assistance Systems may have potential to reduce auto insurance claims, but some of them are so annoying that many drivers disable the systems and try to avoid buying them on future vehicle purchases, …

Accurate Claim Length Estimates Key to Customer Satisfaction

Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a better job of communicating with policyholders and setting accurate claim-length expectations, according to J.D. Power. A survey of 6,374 homeowners …

J.D. Power: Insurers Gain High Marks After Hurricanes Florence, Michael

After the two recent billion-dollar disasters struck the southeast this fall, the nation’s largest property/casualty insurers responded by deploying their CAT response teams to the affected areas. J.D. Power surveyed consumers affected by the storms to understand which insurance companies …

People News: J.D. Power, ICORP, Berkley Equine & Cattle

J.D. Power Hires Schmitt as Managing Director of Global Insurance Practice Kyle Schmitt, an expert in insurance and corporate strategy, has been hired as managing director of the Global Insurance Practice at J.D. Power, the global leader in industry intelligence …