J.D. Power News

J.D. Power Finds Auto Claims Customers Happier than Ever

A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …

Business News: J.D. Power, Root and Owlcam, Country Financial and Cambridge Mobile Telematics

Drivers Irked by Nanny Tech Advanced Driver Assistance Systems may have potential to reduce auto insurance claims, but some of them are so annoying that many drivers disable the systems and try to avoid buying them on future vehicle purchases, …

Accurate Claim Length Estimates Key to Customer Satisfaction

Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a better job of communicating with policyholders and setting accurate claim-length expectations, according to J.D. Power. A survey of 6,374 homeowners …

J.D. Power: Insurers Gain High Marks After Hurricanes Florence, Michael

After the two recent billion-dollar disasters struck the southeast this fall, the nation’s largest property/casualty insurers responded by deploying their CAT response teams to the affected areas. J.D. Power surveyed consumers affected by the storms to understand which insurance companies …

People News: J.D. Power, ICORP, Berkley Equine & Cattle

J.D. Power Hires Schmitt as Managing Director of Global Insurance Practice Kyle Schmitt, an expert in insurance and corporate strategy, has been hired as managing director of the Global Insurance Practice at J.D. Power, the global leader in industry intelligence …

J.D. Power: Auto Insurers Rate High in Claims Customer Satisfaction, Despite Tech Lag

Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light …

J.D. Power: Auto Insurance Customer Satisfaction Reaches Record High

Improvements in digital interactions, billings/payment, policy offerings drive increase in customer auto insurance satisfaction, according to the J.D. Power 2018 U.S. Auto Insurance Study. The study found that insurers are beginning to get the customer interaction formula right, offering a …

J.D. Power: Property Insurance Claim Satisfaction Slips for the First Time in 5 Years

Customer satisfaction among homeowners filing a property claim has slipped for the first time in five years, largely driven by declines in satisfaction with the total settlement and service interactions, according to the J.D. Power 2016 U.S. Property Claims Satisfaction …

J.D. Power Names Vice President of U.S. Insurance Operations

J.D. Power announced the appointment of Greg Hoeg as the vice president of U.S. insurance operations. Hoeg is responsible for the company’s U.S. insurance practice, including its syndicated research studies and consulting services. He reports to Keith Webster, senior vice …

Coverage and Price Push Gen Y Homeowners Customers to Unbundle Policies

Considered the largest customer segment of home buyers in the United States, Gen Y homeowner customers unbundle—or split—their product needs across multiple insurers at a higher rate than any other generational group, creating an opportunity for insurers, according to the …