A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …
Drivers Irked by Nanny Tech Advanced Driver Assistance Systems may have potential to reduce auto insurance claims, but some of them are so annoying that many drivers disable the systems and try to avoid buying them on future vehicle purchases, …
Property insurers generally score well for customer satisfaction, but the carriers that fare more poorly than others could do a better job of communicating with policyholders and setting accurate claim-length expectations, according to J.D. Power. A survey of 6,374 homeowners …
After the two recent billion-dollar disasters struck the southeast this fall, the nation’s largest property/casualty insurers responded by deploying their CAT response teams to the affected areas. J.D. Power surveyed consumers affected by the storms to understand which insurance companies …
J.D. Power Hires Schmitt as Managing Director of Global Insurance Practice Kyle Schmitt, an expert in insurance and corporate strategy, has been hired as managing director of the Global Insurance Practice at J.D. Power, the global leader in industry intelligence …
Auto insurers are achieving high levels of customer satisfaction when handling claims, but still struggle to transition claimants to digital claims reporting solutions, according to the J.D. Power 2018 U.S. Auto Claims Satisfaction Study. These findings are noteworthy in light …
Improvements in digital interactions, billings/payment, policy offerings drive increase in customer auto insurance satisfaction, according to the J.D. Power 2018 U.S. Auto Insurance Study. The study found that insurers are beginning to get the customer interaction formula right, offering a …
Customer satisfaction among homeowners filing a property claim has slipped for the first time in five years, largely driven by declines in satisfaction with the total settlement and service interactions, according to the J.D. Power 2016 U.S. Property Claims Satisfaction …
J.D. Power announced the appointment of Greg Hoeg as the vice president of U.S. insurance operations. Hoeg is responsible for the company’s U.S. insurance practice, including its syndicated research studies and consulting services. He reports to Keith Webster, senior vice …
Considered the largest customer segment of home buyers in the United States, Gen Y homeowner customers unbundle—or split—their product needs across multiple insurers at a higher rate than any other generational group, creating an opportunity for insurers, according to the …