J.D. Power News

J.D. Power Names Vice President of U.S. Insurance Operations

J.D. Power announced the appointment of Greg Hoeg as the vice president of U.S. insurance operations. Hoeg is responsible for the company’s U.S. insurance practice, including its syndicated research studies and consulting services. He reports to Keith Webster, senior vice …

Coverage and Price Push Gen Y Homeowners Customers to Unbundle Policies

Considered the largest customer segment of home buyers in the United States, Gen Y homeowner customers unbundle—or split—their product needs across multiple insurers at a higher rate than any other generational group, creating an opportunity for insurers, according to the …

J.D. Power: Consumers Not Taking Advantage of In-Car Technology

Automakers are investing billions of dollars to put technologies in their cars and light trucks that are not being used by many of the owners of those vehicles, according to the J.D. Power 2015 Driver Interactive Vehicle Experience (DrIVE) Report. …

Generation Y Reports Greatest Increase in Auto Insurer Satisfaction

Gen Y customers are the driving force behind an increase in overall auto insurance satisfaction due to improvement across all customer service interaction channels, the largest contributor to the customer experience, according to the J.D. Power 2015 U.S. Auto Insurance …

Insurers Improve Claims Satisfaction for 3rd Year in a Row: J.D. Power

With fewer catastrophic storms than prior years, insurance providers have been able to focus time on and apply lessons to managing non-catastrophic claims, which has resulted in a third consecutive year of higher overall satisfaction among homeowners who have filed …

Despite Rising Premiums Auto Insurance Satisfaction at All Time High

Despite steady increases in premium prices during the past five years, auto owners’ satisfaction with auto insurers reaches record-high levels, according to the J.D. Power 2014 U.S. Auto Insurance Study released last week. The study measures customer satisfaction across five …

Auto Insurance Customer Satisfaction Declines Mainly Due to Higher Rates

Driven by lower satisfaction with price and policy offerings, overall customer satisfaction with auto insurance companies declines in 2013 from an all-time high in 2012, but remains comparatively high relative to the previous decade, according to the J.D. Power 2013 …

Report: Homeowners with Flood Insurance Less Satisfied Than Those Who Opt Out

Among homeowners insurance policyholders, those with flood insurance tend to be significantly less satisfied with their policy coverage, compared with policyholders who opt not to carry it, according to the J.D. Power and Associates 2011 U.S. National Homeowners Insurance Study(SM) …

Communication Crucial According to Property Claims Study

Communication throughout the claims process is crucial to providing a satisfying claims experience, according to the J.D. Power and Associates 2011 Property Claims Satisfaction Study released today. The study finds claimants are considerably more satisfied when key communication practices are …