Combined Claims Conference News

Media Portrayal of Workers’ Comp Fraud Impacts Real Life Claims

The depiction of workers’ compensation fraud in television shows has impacted the public’s perception of the crime, said two experts during a session on the subject at the Combined Claims Conference held recently in Orange County, California. While workers’ comp …

How Adjusters Can Successfully Mediate Claims

Sometimes an alternate method is needed for both sides to consider the time, costs and frustration that can accompany a lingering claim. Mediation is one alternative to taking a case all the way through trial. Lee Jay Berman, a mediator …

Avoiding Bad Faith in Water Loss Claims by Practicing Due Diligence

One way to ensure a bad faith claim against your company is by ignoring expert advice, according to two presenters at the Combined Claims Conference held in Orange County, Calif., earlier this month. According to Tony Falco, CR and CEO …

Fraudulent Rental Car Schemes on the Rise

According to Kraig Palmer, an investigator with the California Highway Patrol, in the last 12 months he has seen rental car schemes “rise faster than any other auto fraud trend.” During a session on the topic held at the Combined …

Thorough Investigation Key to Successful Claims Handling

A thorough claims investigation includes a review of coverage, negligence and damages, according to Barbara J. Mandell, an experienced California insurance defense attorney and Ken Oswald, regional vice president of claims for Access General Insurance Company, Inc. “The Insuring agreement …

Hiring the Right Employee Can Spark Better Claims Outcomes

People are the greatest asset in any organization, according to Chris Tidball, senior director and casualty claims consultant with Mitchell International. “They define where you are going in the future,” said Tidball, indicating that employees make up 50 to 60 …

Expert Shares Tips on Successfully Mediating Claims

James Curry, a presenter at this year’s Combined Claims Conference in Long Beach, Calif., practiced in-house insurance defense work for 35 years and recently started his own mediation practice based in the San Fernando Valley. In an interview with Claims …

Using Social Media in Claims Investigations

The fact that there are currently 850 million Facebook users should prompt claims adjusters to look at the use of social media as a tool to further claims investigations. The expectation that the number of Facebook users will grow to …

The Use of Accelerant Detection Dogs in Fire Scene Investigations

An accelerant detection dog should be considered for all large loss residential and commercial structure fires, vehicle fires, incendiary fires and any undetermined fires, according to Michael Koster, fire investigator and owner of Calif. – based Reliant Investigations. Reliant’s dogs …

Navigating the Property Appraisal Process

Determining if an appraisal is the right route for a claim is important because once an appraisal is set, it carries a lot of weight. “One of most difficult things to do is to vacate an appraisal award,” said Michelle …