Celent: Structured Data a Key Benefit of Loss-Control and Premium Audit Products June 10, 2021 By Jim Sams Off-the-shelf loss control and premium audit systems are allowing insurers to better serve customers and more meaningfully use the data...
Claims and the Customer Experience After the Camp Fire November 20, 2018 By Karlyn Carnahan Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been...
Move Over Adjusters and Underwriters, the Bots Are Coming June 6, 2017 By Denise Johnson As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need...
As Insurers See Value of Vehicle Telematics in Claims Handling, Access to Data Could Change December 9, 2015 By Denise Johnson By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics...
Celent: P&C Core Claims Systems Sales to Remain Steady Through Mid 2016 July 29, 2015 Sales of P&C claims systems in North America will continue at a steady pace during the mid-2014 to mid-2016 period,...
Carriers Strive to Improve Claims Technology July 1, 2014 By Denise Johnson Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of...
Celent Expands Insurance Team May 2, 2014 Boston-based Celent, a financial institutions research and advisory firm, announced the expansion of its insurance team. The company welcomed Karlyn...
Karlyn Carnahan Joins Celent as Research Director April 15, 2014 Celent announced that Karlyn Carnahan, a former principal with Novarica, has joined its insurance practice as a research director focused...
Celent Promotes Macgregor to Global Senior Vice President of Insurance March 29, 2013 Celent, a global research and advisory firm, announced that Jamie Macgregor has been appointed global senior vice president for the...
European Insurers Opting for Stand Alone Claims Systems November 16, 2012 A small but important segment of the core systems market in Europe is choosing to implement claims as a stand-alone...