It is just possible that AIG’s toll-free long distance carrier is Sprint, who lost its switching facilities in LA.
Being inconvenienced is not a good enough reason to sue.
AIG is a pain in the butt to deal with in Texas too with their TAIPA policies. I cringe everytime one of my auto assigned risks gets assigned to them. They just don’t want to bother with it, and I’m not surprised with their handling of the LA FAIR plan. They need to understand these aren’t large commercial accounts that can wait a month.
Two doogooder parties:
1. Those who promote the Fair Plan.
2. Fair Plan insureds and their attornies.
The doogooders are feeding on themselves.
The obvious solution to this situation is that the insurance must provide a phone line for each of its 400,000 policy holders. Then an adjustor for no more than 150 policy holders so they can keep up with the work load. Are there that many adjustors in the whole country?
Can I ask what type of attorney has a dwelling that must get insurance from the FAIR plan. It can’t be their primary residence can it? Every FAIR Plan policy I’ve ever written are in areas that I doubt there is one attorney calling it their home turf. Hm….just wondering?
I haven’t written a policy with the Texas auto pool in about 15 years. There are too many quality companies competing for high risk premiums to even bother with the possibility of no-service and who knows what else with an assignment. How well do people work when they are made to do a job?
As for the FAIR Plan, it’s exactly opposite of what a healing marketplace needs. Any assigned risk is a chance for companies to have a loss but no opportunity for profit.
Come on folk – stop blaming the victims. Is anybody in this industry seriously surprised that its AIG who is non responsive? That’s one of the ways they’ve made all that money over the years, and helped give this industry such a bad name.
Have not had much experience with their claims people, but their underwriters are difficult to get ahold of many times. I once had to wait almost two weeks to receive even a verbal confirmation on the binding of a renewal.
I repeatedly called and called could not get ahold of a single person in the division. I asked the receptionist to have someone physically go into the dept. to see who I might be able to reach and was told there was not one person in. Maybe they were all out to extended lunch with Hank.
They have too many different divisions and no one knows anything from one division to the next. They need to streamline their people and become more efficient.
Hal- I write non-owners policies through the TAIPA because it has the lowest rates for people who need SR-22s. Other than that, I usually never write anything through there. I’m Allstate, so sometimes it makes sense to just write it there for a few months then rewrite it, makes it more beneficial for the customer in the long run.
AIG once refused to cancel a policy for me that I had written because I couldn’t send them an original declarations page for the new policy. They wouldn’t accept print screens. In the day, they need to learn how to use their brains, they just want to look at what’s written in the rule book and not use their heads. That’s called an idiot, someone who can’t reason through what they’re doing.
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It is just possible that AIG’s toll-free long distance carrier is Sprint, who lost its switching facilities in LA.
Being inconvenienced is not a good enough reason to sue.
AIG is a pain in the butt to deal with in Texas too with their TAIPA policies. I cringe everytime one of my auto assigned risks gets assigned to them. They just don’t want to bother with it, and I’m not surprised with their handling of the LA FAIR plan. They need to understand these aren’t large commercial accounts that can wait a month.
Two doogooder parties:
1. Those who promote the Fair Plan.
2. Fair Plan insureds and their attornies.
The doogooders are feeding on themselves.
The obvious solution to this situation is that the insurance must provide a phone line for each of its 400,000 policy holders. Then an adjustor for no more than 150 policy holders so they can keep up with the work load. Are there that many adjustors in the whole country?
Can I ask what type of attorney has a dwelling that must get insurance from the FAIR plan. It can’t be their primary residence can it? Every FAIR Plan policy I’ve ever written are in areas that I doubt there is one attorney calling it their home turf. Hm….just wondering?
I haven’t written a policy with the Texas auto pool in about 15 years. There are too many quality companies competing for high risk premiums to even bother with the possibility of no-service and who knows what else with an assignment. How well do people work when they are made to do a job?
As for the FAIR Plan, it’s exactly opposite of what a healing marketplace needs. Any assigned risk is a chance for companies to have a loss but no opportunity for profit.
I think AIG administers the policies, so therefore they’re responsible for the poor service.
Come on folk – stop blaming the victims. Is anybody in this industry seriously surprised that its AIG who is non responsive? That’s one of the ways they’ve made all that money over the years, and helped give this industry such a bad name.
Have not had much experience with their claims people, but their underwriters are difficult to get ahold of many times. I once had to wait almost two weeks to receive even a verbal confirmation on the binding of a renewal.
I repeatedly called and called could not get ahold of a single person in the division. I asked the receptionist to have someone physically go into the dept. to see who I might be able to reach and was told there was not one person in. Maybe they were all out to extended lunch with Hank.
Dont know much about their HO stuff, but I have been dealing with them for 5 yrs on auto and they are top notch as far as Im concerned
I guess you must have some special access, Tom.
They have too many different divisions and no one knows anything from one division to the next. They need to streamline their people and become more efficient.
Hal- I write non-owners policies through the TAIPA because it has the lowest rates for people who need SR-22s. Other than that, I usually never write anything through there. I’m Allstate, so sometimes it makes sense to just write it there for a few months then rewrite it, makes it more beneficial for the customer in the long run.
AIG once refused to cancel a policy for me that I had written because I couldn’t send them an original declarations page for the new policy. They wouldn’t accept print screens. In the day, they need to learn how to use their brains, they just want to look at what’s written in the rule book and not use their heads. That’s called an idiot, someone who can’t reason through what they’re doing.