Cincinnati Insurance Using Captiva’s eScan Product

April 12, 2005

Captiva Software Corporation, a provider of input management solutions, announced that Cincinnati Insurance Companies (CIC), a provider of property and casualty insurance, has implemented Captiva’s eScan to enable its field representatives to capture, index and submit supplemental claim materials electronically via a simple Internet connection.

CIC implemented eScan to replace the traditional process in which field representatives would submit supplemental claim materials in paper form via mail or courier to CIC headquarters, where the paper would be scanned to create digital content.

With eScan, CIC field representatives can reportedly organize and index scanned document images, digital photographs, digital voice recordings and other electronic files and then submit them to CIC headquarters for processing by InputAccel, Captiva’s flagship document capture software, which automatically attaches them to the related claim files.

CIC field representatives and office support staff have utilized the application to document the extensive damage caused by Hurricanes Ivan and Jeanne in 2004. Due to the system’s reported success, all CIC field claim representatives are now using eScan with InputAccel to capture and submit such digital media with claim files.

Fully integrated with InputAccel, eScan provides a web-based, thin-client interface for paper document scanning, the importing and organization of electronic files and the indexing of all sources of information. Companies with multiple locations or distributed, offsite employees can reportedly reduce costs and accelerate information processing with eScan.

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