FINEOS Corporation (www.FINEOS.com), a provider of insurance software, announced a major deal in which it has delivered CORE, INC., with its multi-channel intake and claims management solution, FINEOS Disability Claims Manager.
As part of the project, CORE, a provider of employee absence management, has integrated the FINEOS system with its existing WorkAbility® Online Absence Management application. This will enhance CORE’s end-to-end claims management process for all FMLA, STD and LTD claims.
Integrated with the company’s clinically based back-office legacy environment, FINEOS Disability Claims Manager acts as a central application to manage and streamline CORE’s WorkAbility Division claims process. By fully automating all relationship, contact, and workflow management, the FINEOS system co-ordinates and manages the various parties in the claims process and enables claims personnel to access customer, policy and involved-party information in real time, whether claims intake is conducted via internet, telephone, letter or email. eForms allow staff to instantly augment or update existing claims data.
With advanced workflow, end-users can automatically route and manage claimants’ tasks and the flow of claim-related data, while work volumes can be monitored, balanced and adjusted. The advanced letter-writing module of the system automatically creates and distributes all claim-related correspondence to the claimant.
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