Automation has been a part of the workers’ compensation and auto casualty industries for years, but today, a large opportunity...
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The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as...
Customer engagement, improved usability in all claims systems and expanded use of data analytics are just a few of the...
Technology innovation will provide the biggest growth opportunities for reinsurers in the year ahead, according to a just released survey...
During the annual International Association of Claims Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable...
This post is part of a series sponsored by CCC Information Services Inc. 2015 was in many ways a break-out...
Imagine that you are looking to purchase a vehicle: You go to the dealership where a salesman guides you to...
Nearly 50 years after Captain Kirk began using his wrist communicator and hand-held tricorder on the television show Star Trek,...
Continued economic pressure will force the insurance industry to take a more innovative approach to the role technology plays in...
San Diego, CA, 05/23/12 – Tech-savvy young independent insurance agents are changing how the property/casualty insurance industry operates, a new...