The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as...
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Customer engagement, improved usability in all claims systems and expanded use of data analytics are just a few of the...
Technology innovation will provide the biggest growth opportunities for reinsurers in the year ahead, according to a just released survey...
During the annual International Association of Claims Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable...
This post is part of a series sponsored by CCC Information Services Inc. 2015 was in many ways a break-out...
Imagine that you are looking to purchase a vehicle: You go to the dealership where a salesman guides you to...
Nearly 50 years after Captain Kirk began using his wrist communicator and hand-held tricorder on the television show Star Trek,...
Continued economic pressure will force the insurance industry to take a more innovative approach to the role technology plays in...
San Diego, CA, 05/23/12 – Tech-savvy young independent insurance agents are changing how the property/casualty insurance industry operates, a new...
If 2011 was the year of retrenchment, then 2012 is the year of the customer, finds PwC’s “Top Issues: The...