Property Claims News

J.D. Power: Customers Happier Than Ever With Property Claims – if Digital Process Unbroken

More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall satisfaction scores ever measured, J.D. Power said. The market-research firm’s 2021 U.S. Property …

Claims Business: CCC and PDP Group, Zesty.ai, PLNAR

CCC Integrates with PDP Group CCC Information Services Inc. has signed an agreement with Amynta’s PDP Group to digitally connect lenders on the PDP platform to insurers as part of the CCC Total Loss Care workflow. The single sign-on integration …

Business People: ClaimsXChange, Aon Global Risk, Core Group

New Nonprofit Organization Formed for Claims Pros Sydney Posner, formerly the chief relationship officer for Claims and Litigation Management, is forming her own nonprofit education and networking group for insurance claims professionals. Posner was appointed on Nov. 5 as executive …

California Wildfires Drain Firefighting Budget

California is taking a financial wallop from unrelenting wildfires that have drained its firefighting budget and prompted nearly $1 billion in property claims even before the start of the dangerous fall fire season, officials said Thursday. The disclosures came as …

10 Common EUO Questions Answered

Insurers often require an insured to attend an examination under oath – a formal proceeding where insurers ask questions about a loss that may affect coverage – related to first party property insurance claims. During a recent Combined Claims Conference …

J.D. Power: Good Communication Drives Property Claims Customer Satisfaction

Overall customer satisfaction among homeowners filing property insurance claims has reached a new all-time high, despite record-high property losses following a spate of hurricanes, earthquakes and fires in North America. That’s according to the J.D. Power 2018 U.S. Property Claims …

Biohazard Cleanups Not Pretty—and Neither Are the Costs to Insurers

If Peter Duncanson is on the scene, it’s probably not pretty. It could be a CSI-like crime scene with spattered blood and skin fragments on the sofa and wall. Or a trauma scene where an injured employee or animal traipsed …

Lexington Police Post Videos on Social Media to Solve Crimes

Hours after video showing a woman’s wallet being stolen at a store was posted on YouTube, the suspect came forward and was identified, Lexington police said. The video taken in February showed the woman leaving her wallet on the counter …

Fraud News Around the Nation

Former Washington High School Coach Pleads Guilty to Auto Glass Fraud Brad Burmester of Vancouver, Wash., pleaded guilty to first-degree felony theft in King County Superior Court. He will serve 100 hours of community service and pay $600 in court …

Hurricane Matthew Claims Offer Opportunity for Travelers to Ramp Up Drone Use

Earlier this month, The Travelers Companies, Inc., announced that it would be using drones to assist in assessing damage resulting from Hurricane Matthew. The insurer deployed a team of newly trained drone operators to inspect residential and commercial property damage …