The Silent Liability: How Burnout is Costing Carriers Millions September 4, 2025 By Chris Casaleggio Step into any claims office and you’ll see employees carrying more than caseloads; they’re carrying exhaustion. In insurance, where precision...
Taking Back Negotiation: Why Claim Professionals Must Lead the Next Chapter August 1, 2025 By Taylor Smith In the rapidly shifting landscape of property/casualty insurance claims, negotiation stands at the pivotal moment for improved settlement outcomes, client...
Verisk Expands Residential Insurance Push With $2.4B AccuLynx Deal July 31, 2025 By Prakhar Srivastava and Niket Nishant Data analytics firm Verisk said on Wednesday it will buy AccuLynx, which makes software for roofing contractors, for $2.35 billion...
Fixing the Claims Experience Where It Matters Most: In the Mess June 3, 2025 By Chris Casaleggio Before becoming a parent, I thought I could plan for everything. There are books, blogs and apps galore. My prediction...
Navigating Talent Shortages and Making Claims Cool May 5, 2025 By David Armstrong Through my 35 years in the claims industry, and experience ranging from casualty adjusting to property and construction to third-party...
What Chief Claims Officers Can Do About a Growing Trend of Alleged Bad Faith Claims March 26, 2025 By Heather H. Wilson In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According...
JD Power: Customers Not Happy With Carrier Property Claims Service March 25, 2025 By Jahna Jacobson Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s...
Sentry Transformation Saves ‘Tens of Thousands of Hours’ with AI in Claims February 21, 2025 By Don Jergler It would be hard to find a better testimonial to the power of artificial intelligence than what you’ll get when...
Report Mulls ‘Year of Generative AI’ and Auto Claims January 15, 2025 This is set to be the year generative artificial intelligence significantly starts to change how Americans live and work, most...
For AUP in Claims, Objectivity and Training Expertise is Key December 26, 2024 By Andy McCallum Even though hurricane season 2024 has passed, claims professionals are still hard at work processing claims and damages in the...