Navigating Talent Shortages and Making Claims Cool May 5, 2025 By David Armstrong Through my 35 years in the claims industry, and experience ranging from casualty adjusting to property and construction to third-party...
What Chief Claims Officers Can Do About a Growing Trend of Alleged Bad Faith Claims March 26, 2025 By Heather H. Wilson In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According...
JD Power: Customers Not Happy With Carrier Property Claims Service March 25, 2025 By Jahna Jacobson Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s...
Sentry Transformation Saves ‘Tens of Thousands of Hours’ with AI in Claims February 21, 2025 By Don Jergler It would be hard to find a better testimonial to the power of artificial intelligence than what you’ll get when...
Report Mulls ‘Year of Generative AI’ and Auto Claims January 15, 2025 This is set to be the year generative artificial intelligence significantly starts to change how Americans live and work, most...
For AUP in Claims, Objectivity and Training Expertise is Key December 26, 2024 By Andy McCallum Even though hurricane season 2024 has passed, claims professionals are still hard at work processing claims and damages in the...
CCC Intelligent Solutions Acquires EvolutionIQ for $730M December 20, 2024 CCC Intelligent Solutions Inc. signed a definitive agreement to acquire claims management platform EvolutionIQ Inc. Subject to the terms and...
Survey: How Communication Affects Satisfaction in Auto Claims Process December 10, 2024 Drivers who have had their car declared a total loss are noticeably impacted by how carriers communicate them. That’s according...
Claims Satisfaction Leaders Reveal Secrets to Success December 6, 2024 By Allen Laman What is the secret to an insurance claims experience that satisfies customers? For years, J.D. Power has conducted surveys and...
Crawford & Company Launches Insurtech Turvi November 1, 2024 Crawford & Company has launched a new insurtech company with the goal of offering SaaS solutions aimed at enhancing the...