Allianz Built An AI Agent to Train Claims Professionals in Virtual Reality January 15, 2026 By Don Jergler One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get...
Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It December 22, 2025 By Krista Glenn Negotiation determines the outcome of nearly every litigated claim in our industry, yet it remains one of the least systematically...
Avallon Secures $4.6 Million Funding to Automate Insurance Claims November 10, 2025 Avallon, a builder of artificial intelligence agents that automate insurance claims tasks, has secured $4.6 million in seed funding led...
Solving the Talent Gap in Insurance Claims: Acquiring, Retaining and Empowering Talent September 24, 2025 By Neil Dalton The insurance industry’s ability to serve clients and maintain profitability hinges on the effectiveness of its claims management function. This...
The Silent Liability: How Burnout is Costing Carriers Millions September 4, 2025 By Chris Casaleggio Step into any claims office and you’ll see employees carrying more than caseloads; they’re carrying exhaustion. In insurance, where precision...
Taking Back Negotiation: Why Claim Professionals Must Lead the Next Chapter August 1, 2025 By Taylor Smith In the rapidly shifting landscape of property/casualty insurance claims, negotiation stands at the pivotal moment for improved settlement outcomes, client...
Verisk Expands Residential Insurance Push With $2.4B AccuLynx Deal July 31, 2025 By Prakhar Srivastava and Niket Nishant Data analytics firm Verisk said on Wednesday it will buy AccuLynx, which makes software for roofing contractors, for $2.35 billion...
Fixing the Claims Experience Where It Matters Most: In the Mess June 3, 2025 By Chris Casaleggio Before becoming a parent, I thought I could plan for everything. There are books, blogs and apps galore. My prediction...
Navigating Talent Shortages and Making Claims Cool May 5, 2025 By David Armstrong Through my 35 years in the claims industry, and experience ranging from casualty adjusting to property and construction to third-party...
What Chief Claims Officers Can Do About a Growing Trend of Alleged Bad Faith Claims March 26, 2025 By Heather H. Wilson In the past few years, we’ve seen a significant rise in bad faith claims against insurers in the U.S. According...