Failure to handle claims within specified time frames and using unapproved forms and rates are the top two criticisms of...
claims handling News
Universal Property & Casualty Insurance Company, the second largest property insurer in Florida, has agreed to implement corrective action, including...
This is part two in a three part series on outsourcing claims handling. Just as insurers reduced their ranks of...
The Department of Insurance and Financial Services (DIFS) says consumers in 2012 filed more than 3,000 complaints against insurance companies...
Gary Henning, Northeast region vice president for the American Insurance Association (AIA), testified about the industry’s response to Superstorm Sandy...
A rising tide of first-party bad faith decisions is defining the contours of the bad faith cause of action. Recently,...
Too many people, too much delay — the claims process is burdened with system delay issues much of the time,...