CAMBRIDGE, Mass. (AP) – Computer scientists who helped build the foundations of today’s artificial intelligence technology are warning of its...
chatbots News
LAS VEGAS — People who buy gasoline generally don’t care for the product or enjoy the experience of pumping gas:...
CHICAGO — As technology eliminates claims jobs through automation, insurers will need to build new skill sets for the employees...
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as...
While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders...
For years, automobile insurers have used automatic dialogue devices, called chatbots, to field calls from policyholders when they report claims....
Using technology to sell insurance and gather claims — it seems like the stuff of science fiction. However, advances in...
As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need...
Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to...
Starting this July, when customer service employees at Overstock.com are too sick to come to work, they’ll tell Mila they’re...