Celent News

Claims and the Customer Experience After the Camp Fire

Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been evacuated. There’s a big fire up in Paradise that might head down our way. Just wanted to let you know …

Move Over Adjusters and Underwriters, the Bots Are Coming

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn …

As Insurers See Value of Vehicle Telematics in Claims Handling, Access to Data Could Change

By 2025, 104 million new cars are expected to have some form of connectivity, according to a report on telematics by Ernst & Young. Because customers have more control, telematics offers the potential for better risk management and more consumer …

Celent: P&C Core Claims Systems Sales to Remain Steady Through Mid 2016

Sales of P&C claims systems in North America will continue at a steady pace during the mid-2014 to mid-2016 period, according to Celent, a research and advisory firm. In a new report titled Deal Trends and Projections in the P&C …

Carriers Strive to Improve Claims Technology

Insurers continue to focus on improving claims technology, according to Karlyn Carnahan, research director at Celent. The main area of improvement is the replacement of aging claims administration systems, with more than 50 percent of carriers currently in the process …

Celent Expands Insurance Team

Boston-based Celent, a financial institutions research and advisory firm, announced the expansion of its insurance team. The company welcomed Karlyn Carnahan, Tom Scales, and Will Preap to its insurance team. Tom Scales, a former CIO and life insurance expert, joins …

Karlyn Carnahan Joins Celent as Research Director

Celent announced that Karlyn Carnahan, a former principal with Novarica, has joined its insurance practice as a research director focused on property/casualty underwriting, claims, distribution management and insurance strategy in North America. Highlights of Karlyn’s career include: Over 40 research …

Celent Promotes Macgregor to Global Senior Vice President of Insurance

Celent, a global research and advisory firm, announced that Jamie Macgregor has been appointed global senior vice president for the firm’s insurance practice. “We’re delighted to elevate Jamie to this position,” said Celent CEO Craig Weber. “People in the Celent …

European Insurers Opting for Stand Alone Claims Systems

A small but important segment of the core systems market in Europe is choosing to implement claims as a stand-alone legacy modernization project, according to a new report, Deal Trends in Claims Systems: 2012 European Edition, from Celent, an international …