To help you solve your claims writing problems – or those of your colleagues – I have put together a...
business writing skills News
Are there any questions I can ask myself before starting to write that will help me focus my message? Your...
What’s the difference between “insure” and ensure”? And can you differentiate among “to,” “two,” and “too”? One claims adjuster told...
People are always confusing the semicolon with the colon, but they are quite different. All of the comma rules, in...
Here are a few additional word choice issues I see as I give my webinars and seminars on claims writing...
The following bullets point out random errors in word choice. You may not lose a client because you make a...
Although insurance carriers care deeply about the approval ratings from their policyholders, claims responses to claimant complaints are often stodgy,...
In my book, The Elements of Business Writing (Pearson Education), I have a section on “Misused and Troublesome Words.” Among...
Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s...