ISO Acquires Technology Firm for Field-Survey Workflow Solutions

May 12, 2003

Insurance Services Office, Inc. (ISO) has acquired the assets of Palm Coast Solutions, Inc., a Florida-based provider of automated workflow solutions, to help insurers maximize the value of commercial and personal lines information collected in field surveys.

Palm Coast provides solutions and support for the real estate appraisal, mortgage and franchise-inspection industries under the name ACI. ISO will continue the ACI name.

“The acquisition provides ISO and our customers access to leading technology that makes field-data collection more efficient and the analysis and integration of data much easier,” said Frank Coyne, ISO chairman, president and chief executive officer. “ACI’s technology will also help position us to import field-verified information from numerous sources and deliver it with risk-specific underwriting, natural hazard and claims analytics developed by ISO professionals,” Coyne added.

ACI staff will continue operating in Palm Coast, Fla., under the leadership of the company’s president, Dave Roberts.

ACI’s scalable, customized technology uses modular components to streamline workflow from underwriting to claims processing. At the same time, the technology enables data warehousing and maintenance for both internal and external data exchange.

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