Connective Technologies Inc., a Houston-based e-commerce solution provider to the insurance industry, has completed recent enhancements to the TEAM-UP product that automate policy, billing and claims inquiries. These inquiries are initiated directly from the agents’ desktop agency management system. Support for these inquiry transactions has been added to the TEAM-UP modules that already process new business and quote transactions.
TEAM-UP follows the “hybrid” interface approach, which re-uses a company’s Web site rather than building, distributing and maintaining company unique edits. Agents reportedly have been very receptive to this type of interface because it eliminates the number one complaint of carrier Web sites, which is duplicate entry. This interface approach is also growing among carriers due to the ability to reduce the time to market and lessen vendor dependence.
TEAM-UP was introduced to the market in June 2002 and full implementation of the solution is estimated to take between 4 to 6 weeks per line of business depending on the availability of existing carrier components.
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