As part of its national rollout of a “new breed of service centers,” Progressive Insurance has opened one such center in Columbus, Ohio, providing one-stop convenience option for customers or anyone in the area who has a claim with Progressive. The company plans to open 19 more centers throughout the U.S. this year.
According to the company: 1) The customer calls 1-800-PROGRESSIVE to report the claim and brings the vehicle to the new center; 2) At the claims center, the customer drops off the car, picks up a rental vehicle and leaves; 3) A Progressive claims representative prepares a repair estimate and selects a repair shop that has met Progressive’s quality requirements; 4) The vehicle is transported to the shop and the repairs start. The customer is kept informed about the status of the repair throughout the process; 5) When the work is finished, the vehicle is transported back to the Progressive claims center; 6) A Progressive claims representative and a shop representative inspect the quality of the repairs and the customer is notified; and 7) The customer and claims representative inspect the vehicle together, with repairs guaranteed by the shop and Progressive for as long as the customer owns the vehicle.
Along with the Columbus location, centers in Richmond, Va. and Atlanta, Ga. will open in April 2003. By year-end, Progressive reportedly plans to be providing this type of service from 27 claims service centers in total.
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