New Jersey Insurance Regulator Appoints Arbitrator for Sandy Claims

April 5, 2013

In a bulletin issued on March 28, the New Jersey Department of Banking & Insurance advised all property casualty insurers operating in the state that any unresolved first party claims against homeowners, auto and commercial insurance insurance policies may be resolved through a mediation program.

The American Arbitration Association (AAA) has been selected as the administrator of the mediation program.

If a policyholder requests mediation, the insurer is required to forward the request to the AAA within one business day of receiving the request.

The contact information for the this program is:

  • AAA
  • by facsimile – 877-304-8457
  • by phone – 855-366-9774
  • by email –
  • by mail – 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043

The AAA has a specific email address for insurers to send information regarding their primary contact person on mediation requests and issues. That email address is

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