claims News

Four Ways that AI Enables Insurers to Differentiate

Insurance companies are generating more data than ever before, and the value of that data is rapidly increasing as new products are able to properly analyze and make use of it. Beyond traditional analytics, one way that data can deliver …

Commercial Auto Insurers Begin to Tap Fleet Telematics Data

Though adopted early by personal lines insurers, telematics is just coming into its own in the commercial auto space, according to Zach Schmiesing, director, Commercial Lines, IoT/Telematics at Verisk Analytics. Commercial insurers are examining the differences in commercial driving behavior …

Lloyd’s Market Association Launches Claims Development Training Tool

The Lloyd’s Market Association (LMA) has launched the Claims Development Pathway, an interactive training and development tool that will provide support to claims professionals in the Lloyd’s market, at every stage of their careers. Modernizing claims handling at Lloyd’s is …

Insurers Shouldn’t Neglect Good Business Writing Skills

Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s bottom line. Offering business writing education to new hires and continuing education to current employees are just two ways that …

How Managing Interruptions Can Boost Productivity

To anyone handling claims, interruptions are a constant frustration that must be dealt with on a daily basis. According to Kevin Quinley, founder and principal of Quinley Risk Associates, interruptions can prove fatal to adjuster productivity. In a Claims Insights …

The Future of Claims Careers: Cultivating a Data Mindset

Big data is a topic about which much has been written, although rarely is it explained in specific terms what it means for insurance professionals. Should claims adjusters and investigators be learning complex algorithms and software programming? Or does all …

Education, Networking Prepare Claim Executives for the Future

Claim professionals gain invaluable insight from education and networking opportunities, according to industry experts who spoke with Claims Journal in exclusive interviews during the International Association of Claim Professionals (IACP) 47th annual conference in Sonoma, Calif., in September. The conference …

Social Media: Good and Bad for Insurers, Claims

A blessing and a curse is how one industry expert described social media in relation to claims handling. While another said it offered a way for insurers and claims departments to voice accomplishments. Social media has benefits for the industry, …

Using Technology to Solve Carrier/Broker Inefficiencies

During the annual International Association of Claims Professionals (IACP) conference held in Sonoma recently, Claims Journal hosted an executive roundtable with board members to discuss carrier/broker efficiency from the claims perspective. Peter Fennell, managing director of Aon Benfield and immediate …

Claims Has to Up its Game to Attract New Hires

With the expected exodus of thousands of skilled claims professionals within the next few years, concern is growing among insurers in how to best address the need for experienced claims employees. In an exclusive claims executive roundtable with Claims Journal, …