claims News

Viewpoint: CMS’ Liability Medicare Set Aside Proposal is Bad Policy

It’s a scenario every senior citizen fears—getting seriously injured in an accident. Whether it’s a slip and fall at the grocery store or getting hit by a car crossing the street, the question of “who pays?” often isn’t far from …

Farmers, Aspen Re, Atlas Announce Appointments

Noh Replaces Myhan as Farmers CFO Farmers Insurance announced the appointment of Thomas Noh as the new chief financial officer of the policyholder-owned Farmers Insurance Exchanges, which consists of Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange. Noh …

Legacy Carriers Embracing Tech with ‘Human Touch’

CHICAGO — The digital transformation of the insurance industry isn’t just for insurtech startups any more. At Allstate, 60 percent of claims are now filed with a cell phone application that allows policyholders to take photos of the damage, Chief …

Future of Claims: Customers Still Want Humans In Process—But Not Too Many

While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders are still wary of do-it-yourself approaches that don’t give them access to empathetic humans. Those customers who have filed claims …

Schedule It Successfully Completes SOC 2 Type 1 Audit

Compliance Demonstrates Schedule It’s Adherence to Higher Industry Security Standards for an Insurance Technology and Service Provider Elizabethtown, KY, December 12, 2018 – Schedule It, LLC, the leader in insurance property claims inspection scheduling, today announced that it has successfully …

Claims and the Customer Experience After the Camp Fire

Things you learn when you help someone in a disaster THURSDAY, NOVEMBER 8 “Hi, Karlyn. It’s your sister. We’ve been evacuated. There’s a big fire up in Paradise that might head down our way. Just wanted to let you know …

Four Ways that AI Enables Insurers to Differentiate

Insurance companies are generating more data than ever before, and the value of that data is rapidly increasing as new products are able to properly analyze and make use of it. Beyond traditional analytics, one way that data can deliver …

Commercial Auto Insurers Begin to Tap Fleet Telematics Data

Though adopted early by personal lines insurers, telematics is just coming into its own in the commercial auto space, according to Zach Schmiesing, director, Commercial Lines, IoT/Telematics at Verisk Analytics. Commercial insurers are examining the differences in commercial driving behavior …

Lloyd’s Market Association Launches Claims Development Training Tool

The Lloyd’s Market Association (LMA) has launched the Claims Development Pathway, an interactive training and development tool that will provide support to claims professionals in the Lloyd’s market, at every stage of their careers. Modernizing claims handling at Lloyd’s is …

Insurers Shouldn’t Neglect Good Business Writing Skills

Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s bottom line. Offering business writing education to new hires and continuing education to current employees are just two ways that …