Massachusetts-based Electric Insurance Company has chosen
SceneAccess™, an online application designed specifically for the property and casualty insurance industry, as its end-to-end claim assignmentmanagement, communication and reporting system between the insurance companyand its independent appraisers.
Electric Insurance has made the commitment to the complete
digitization of its claim management functions, with the goal of completing the claim processing cycle faster and more efficiently than ever before.
“We’re moving to an entirely paperless solution,” said Matthew
Smith of Electric Insurance’s appraisal management team. “Using SceneAccess, we can review estimates in real time and settle claims faster, so customers receive their checks more quickly.”
Independent appraisers who work with Electric Insurance (www.electricinsurance.com) file their claim reports, estimates and photos using SceneAccess. At the SceneAccess Web site, appraisers can compile digital information—pictures and text—into one file, include all of their remarks about the customer site, emphasize important points, and attach estimates and other information. When the files are completed, appraisers upload them to a secure storage site at Scene Genesis, Inc., creators of SceneAccess.
The information management system at Electric Insurance automatically downloads these files to the company’s FileNet servers at regular intervals throughout the day, using FTP software and a secure connection.
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