USAA News

Roost Gathering Data as it Awaits Insurance Industry Transformation

For years, insurance industry observers have been predicting that home telematics products would transform the insurance industry by forcing carriers to take on the role of damage preventer instead of just claims payer. Insurers are still experimenting. But one company …

Business News: USAA, Pie Insurance, Root Insurance

USAA, a national property/casualty insurer serving more than 12.6 million active and former military members and their families, has joined the Geospatial Intelligence Center (GIC), an insurance industry consortium spearheaded by the National Insurance Crime Bureau (NICB). The GIC combines …

Update: Claims Teams Begin Handling Onslaught of Harvey Cat Losses

Hurricane Harvey has set a U.S record, according to the National Weather Service, dumping 51.88 inches of rain in parts of Texas. As the tropical storm moves over southern Louisiana, claims catastrophe teams are moving in to devastated cities in …

Insurers Ready Adjusters for Harvey Cat Losses

Teams of insurance adjusters were mobilized Friday in Texas cities closest to Hurricane Harvey’s expected path of destruction. Hurricane Harvey made landfall late Friday evening as a category 4 hurricane. According to AIR Worldwide, “the eye of the storm crossed …

USAA, AIG Join State Farm in Receiving FAA Drone Approval

USAA and AIG are the latest insurers to gain Federal Aviation Administration approval to test drones. USAA wants to research how the unmanned aerial vehicles could speed review of insurance claims following natural disasters. State Farm previously announced it had …

USAA Seeks Drone Permission

United Services Automobile Association (USAA), the insurer that specializes in coverage for military families, has filed for permission from the Federal Aviation Administration (FAA) to use unmanned drone aircraft at disaster sites to assess damage. “We’re constantly seeking ways to …

USAA Breaks Ground on New Tampa Headquarters

Insurance and financial service giant USAA has broken ground on a 420,000 square-foot Tampa, Fla., headquarters that officials say will bring 1,200 new jobs to the area. The new building is scheduled for completion in 2015. Construction began Tuesday. The …

USAA and State Farm Top Annual Customer Service Ranking: Temkin

USAA and State Farm deliver the best customer experience in the insurance industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. USAA has maintained its position as the …

USAA Robles to Retire in 2015

USAA CEO and President, Major General Josue “Joe” Robles Jr., U.S. Army (Ret.), announced that he will retire from USAA in the first quarter of 2015. “It has been my privilege to work at USAA for nearly 20 years. However, …

Insurance Giant USAA to Add 1,215 Jobs in Florida

Insurance giant USAA will add as many as 1,215 new jobs in Hillsborough County by 2019, one of the area’s biggest jobs announcements in years. The announcement was made Tuesday. The Tampa Tribune reports that to accommodate its expansion, USAA …