USAA News

J.D. Power: Policyholders Have Never Been Happier With Property Claims Process

You wouldn’t know it from news coverage in the aftermath of Texas hailstorms or Florida hurricanes, but U.S. homeowner insurers are doing a better job than ever of pleasing their customers when responding to claims, according to J.D. Power. Results …

Body Shop Owners Rank Carriers on Claims

Auto body shop owners may know better than anybody how well insurance companies take care of their customers. A report card released this week by an industry publication suggests that if you’re looking for exceptional results, don’t look to the …

Jailhouse Romance, Flammable Artwork and Stolen Gun Lead to Fraud Charges

A former San Francisco deputy sheriff who hooked up with one of the inmates at her jail and plotted with him to file a $67,000 insurance claim was sentenced last week to 14 months in prison. Thursday’s sentencing of April …

Mitchell Teams With Qualcomm for Smart Glasses, Google for Claims Estimates

Mitchell International showed off its connections to big-name tech companies this week in announcing the launch of two insurtech products: One is an augmented reality “smart glasses” tool for auto collision repairs developed in conjunction with Qualcomm Technologies; the other …

Roost Gathering Data as it Awaits Insurance Industry Transformation

For years, insurance industry observers have been predicting that home telematics products would transform the insurance industry by forcing carriers to take on the role of damage preventer instead of just claims payer. Insurers are still experimenting. But one company …

Business News: USAA, Pie Insurance, Root Insurance

USAA, a national property/casualty insurer serving more than 12.6 million active and former military members and their families, has joined the Geospatial Intelligence Center (GIC), an insurance industry consortium spearheaded by the National Insurance Crime Bureau (NICB). The GIC combines …

Update: Claims Teams Begin Handling Onslaught of Harvey Cat Losses

Hurricane Harvey has set a U.S record, according to the National Weather Service, dumping 51.88 inches of rain in parts of Texas. As the tropical storm moves over southern Louisiana, claims catastrophe teams are moving in to devastated cities in …

Insurers Ready Adjusters for Harvey Cat Losses

Teams of insurance adjusters were mobilized Friday in Texas cities closest to Hurricane Harvey’s expected path of destruction. Hurricane Harvey made landfall late Friday evening as a category 4 hurricane. According to AIR Worldwide, “the eye of the storm crossed …

USAA, AIG Join State Farm in Receiving FAA Drone Approval

USAA and AIG are the latest insurers to gain Federal Aviation Administration approval to test drones. USAA wants to research how the unmanned aerial vehicles could speed review of insurance claims following natural disasters. State Farm previously announced it had …

USAA Seeks Drone Permission

United Services Automobile Association (USAA), the insurer that specializes in coverage for military families, has filed for permission from the Federal Aviation Administration (FAA) to use unmanned drone aircraft at disaster sites to assess damage. “We’re constantly seeking ways to …