While it is proper to admit not being sure of a fact, some claims people get carried away with the...
Gary Blake News
After the comma, the second most difficult punctuation mark to master is the apostrophe. Apostrophes are troublesome because there is...
How do you format a claims letter? Insurance companies seem to be in search of a reliable, reasonable format that...
The first spell-check system was developed by a group of six linguists from Georgetown University in the late 1970s for...
In almost every writing skills seminar, there comes a moment in which a participant finds that one of the notions...
As someone who teaches on-site seminars in “Effective Claims Writing,” I read hundreds of letters, memos, safety evaluation and site...
I am delighted to be writing a twice-monthly column on claims writing for Claims Journal. This first column will lay...
Insurers focused on improving customer service through new technology shouldn’t forget that good writing skills can also impact a company’s...
Large Loss reports are filled with details, but many of those details are not organized properly, despite the use of...
If your claims department is typical, you have a lot of template letters that adjusters count on. The problem may...