A research team funded by insurance carriers will soon launch a system that uses block chain technology to allow claims adjusters from multiple insurers to share access to a single first notice of loss. The RiskStream Collaborative said that it …
A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …
Over the past several years high auto collision claims severity has challenged claims organizations and driven a trend of higher premiums, to the detriment of customer retention in an increasingly competitive market. To reign in the escalation, savvy claims organizations …
What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policyholder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. Whether …
Assigning claims upon receipt of the first notice of loss (FNOL) can be a cumbersome process. Evaluating an adjuster’s file load, availability and appropriate state licensing can be time consuming and may delay initial contact with the claimant or policyholder. …
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …