first notice of loss News

New Telematics Product Gives Adjusters Head Start on Crash Reports

The company that helped make driver safety monitoring ubiquitous among auto insurers is now offering a product that can write accident reports within minutes of a crash. Cambridge Mobile Telematics announced the launch of Claim Studio, an accident reporting system …

Technology’s Promise and Drawbacks Among Top Claims Stories for 2019

Technology — both its promise and its alleged abuse — was a key component of the most important news stories for claims professionals in 2019. Several insurers introduced new technical innovations to their claims processes during the year. At the …

RiskStream Hoping Insurers Share FNOL Data on Blockchain

A research team funded by insurance carriers will soon launch a system that uses block chain technology to allow claims adjusters from multiple insurers to share access to a single first notice of loss. The RiskStream Collaborative said that it …

J.D. Power Finds Auto Claims Customers Happier than Ever

A consumer survey found that claims handlers for U.S. auto insurers have the highest customer satisfaction levels ever recorded, J.D. Power said Thursday. The market research firm, based in Costa Mesa, Calif., said the average overall customer satisfaction score of …

Viewpoint: Effective Accident Management Can Reduce Claim Severity

Over the past several years high auto collision claims severity has challenged claims organizations and driven a trend of higher premiums, to the detriment of customer retention in an increasingly competitive market. To reign in the escalation, savvy claims organizations …

First Notice of Loss an Opportunity to Build Customer Satisfaction: Viewpoint

What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policyholder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. Whether …

Tackling First Notice of Loss Claims Assignments With Technology

Assigning claims upon receipt of the first notice of loss (FNOL) can be a cumbersome process. Evaluating an adjuster’s file load, availability and appropriate state licensing can be time consuming and may delay initial contact with the claimant or policyholder. …

Improvements in FNOL and Settlement Drives Higher Customer Satisfaction

Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …