An auto claims experience that leaves the policyholder “somewhat satisfied” may not be good enough to keep that customer from...
first notice of loss News
Customer satisfaction with insurers’ digital claims systems declined for the second time in two years, according to a JD Power...
Auto collision repair backlogs, first noted this summer, aren’t getting any better and will likely continue next year, according to...
There’s no denying that COVID-19 accelerated the digital transformation already well underway throughout the property/casualty insurance industry. Although many carriers...
Safelite AutoGlass has hired lobbyists at statehouses across the country as it seeks legislation that it says will protect consumer...
The upcoming anniversary of COVID-19 shutdown orders may reveal whether a significant number of policyholders have been waiting on the...
United States consumers are generally more satisfied with insurers’ digital claims channels than their counterparts in the United Kingdom, Australia,...
There’s an old saying that “#$%^ runs downhill.” So, if you want to find the source of the #$%^ ,...
The company that helped make driver safety monitoring ubiquitous among auto insurers is now offering a product that can write...
Technology — both its promise and its alleged abuse — was a key component of the most important news stories...