empathy News

Viewpoint: Empathy, Compassion and Confidence for Better Outcomes

Humanitarianism deals with actively working to improve the happiness and welfare of others. The concepts of humanitarianism and advocacy are actually integral to the workers’ compensation industry, as we’re in the unique position to offer solutions that are truly win-win …

Trauma for Cops After School Shootings is Largely Unstudied

About the photo: Members of a police SWAT team march to Columbine High School in Littleton, Colo., on April 20, 1999 as they prepare to do a final search of the school after two gunmen opened fire on campus. LITTLETON, …

Future of Claims: Customers Still Want Humans In Process—But Not Too Many

While insurance carriers are warming to the idea of automating the claims process—and even possibly touchless claims handling—auto insurance policyholders are still wary of do-it-yourself approaches that don’t give them access to empathetic humans. Those customers who have filed claims …

Women Especially Benefit From Improving Communication Skills

Honing good communication skills can assist claims handling and aid women, in particular. Deborah Shames and David Booth, partners at Eloqui, a Los Angeles-based public speaking training provider, explained the value of communicating well during the Combined Claims Conference held …

Suit Claims Missouri Students Cut from Program Over Empathy

A former student at Webster University is suing the suburban St. Louis university, claiming he was dismissed from a master’s degree program because he supposedly lacked empathy. The St. Louis Post-Dispatch says the suit claims up to $1 million in …