The Right Appraiser or Umpire for The Insurance Appraisal Process February 9, 2026 By Joe Gulick In the world of insurance valuation disputes, the selection of the appraiser and umpire can significantly influence the outcome of...
Negotiation by Design: Why Writing Beats Talking February 3, 2026 By Taylor Smith and Cayce Lynch In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99%...
FM Using AI to Elevate Claims to Deliver More Than Just Cost Savings February 2, 2026 By Don Jergler At FM, claims managers and claims professionals are taking a “trust-but-verify” attitude about the integration of artificial intelligence into their...
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut January 23, 2026 By Susanne Sclafane Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company’s...
TowerBrook Takes Stake in Insurance Claims Firm MSA Mizar January 21, 2026 By Swetha Gopinath TowerBrook is acquiring a majority stake in MSA Mizar, an insurance claims management services provider.
A Lean Lens on Legal Bill Review: Keeping the Insured at The Center January 16, 2026 By Francis Melaragni For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice...
Allianz Built An AI Agent to Train Claims Professionals in Virtual Reality January 15, 2026 By Don Jergler One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get...
Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It December 22, 2025 By Krista Glenn Negotiation determines the outcome of nearly every litigated claim in our industry, yet it remains one of the least systematically...
Avallon Secures $4.6 Million Funding to Automate Insurance Claims November 10, 2025 Avallon, a builder of artificial intelligence agents that automate insurance claims tasks, has secured $4.6 million in seed funding led...
Solving the Talent Gap in Insurance Claims: Acquiring, Retaining and Empowering Talent September 24, 2025 By Neil Dalton The insurance industry’s ability to serve clients and maintain profitability hinges on the effectiveness of its claims management function. This...