Claims Handling Breakdowns From LA Wildfires One Year on February 25, 2026 By Dan Veroff It’s been more than a year since the Palisades and Eaton Fires in Los Angeles, and attorneys who work in...
AI Claim Assistant Now Taking Auto Damage Claims Calls at Travelers February 18, 2026 The Travelers Companies announced the launch of AI Claim Assistant, a fully agentic intelligent voice service to handle customer claim...
Lack of Hurricanes Is Leading to Lack of Experience for Adjusters November 13, 2025 By Don Jergler It looks like the 2025 Atlantic hurricane season is wrapping up in quiet fashion—aside from Hurricane Melissa—without any U.S. landfalls.
Weather Claims and Bad Faith in the Face of Climate Change November 3, 2025 By Rebecca Strickland Sharp increases in weather claims—from water to fire to ice—are undeniable. In 2024, 27 confirmed weather disaster events in the...
What’s Happening in The Claims Profession? Read This, Then Tell Us October 29, 2025 By Don Jergler A clear explanation for what he’s been seeing may seem obvious, but in truth, interest in and pay for entry-level...
California Department of Insurance Taking Actions Against Tesla Over Claims Handling October 3, 2025 The California Department of Insurance launched enforcement actions against Tesla Insurance Services Inc. and Tesla Insurance Company companies for allegedly...
The Silent Liability: How Burnout is Costing Carriers Millions September 4, 2025 By Chris Casaleggio Step into any claims office and you’ll see employees carrying more than caseloads; they’re carrying exhaustion. In insurance, where precision...
Florida’s Evolving Bad-Faith Landscape: What Claims and Insurance Pros Need to Know June 16, 2025 By Brett Carey Bad faith litigation has long posed both legal and reputational risks for insurers operating in Florida. With the enactment in...
Maximizing Returns on People and Technology: A Universal Gain for The Claims Industry March 3, 2025 By Greg Smith The claims industry has made great strides over the years, with significant investments in people and technology that include upgrades...
Claims Handling Accounts for Large Share of Insurance Complaints, Poll Shows February 20, 2025 Claims handling continues to be one of the biggest sticking points in the insurance process, a new report shows. Complaints...