Truck Owner Apologizes After Taiwan Railway Crash Kills 48 April 5, 2021 By Huizhong Wu TAIPEI, Taiwan (AP) — The owner of a construction truck that caused Taiwan’s worst rail accident in decades, killing 48...
Should Insurers Consider Apologies in Claims Handling? April 26, 2013 By Denise Johnson Despite the prevalence of apologies in our society –think Lance Armstrong, Tiger Woods, Mel Gibson and Bill Clinton – the...
Mass. Embraces ‘Disclosure, Apology, Offer’ Approach for Med Mal Cases August 10, 2012 A newly enacted law in Massachusetts will adopt the “Disclosure, Apology, and Offer” approach to help resolve malpractice cases. The...