Adjusters News

GEICO to Pay $6 Million to Settle Auto Adjusters’ Claims of Unpaid Overtime Hours

Insurer GEICO has agreed to pay $6 million to settle claims by auto damage claims adjusters who allege the insurer failed to pay them for all hours they worked “off-the-clock.” The settlement affects 806 adjusters countrywide who worked for GEICO …

Let Good Adjusters, Not Expensive Lawyers, Make the Difference on Claims, CEO Says

Harish Kapur, CEO of Across America Insurance Services, likes to tell the story of how his company’s chief defense lawyer became fed up with Kapur’s frequent requests for lower settlements on claims disputes. “He fired us. He literally fired us,” …

How Smart Insurance Adjusters Are Prepping for Hurricane Season

The 2024 Atlantic hurricane season is fast approaching, and with preliminary forecasts predicting one of the most active seasons on record, there are plenty of how-to guides and checklists out there to help corporations and homeowners proactively prepare for what …

Rhode Island Insurance Division Issues ‘Professional Courtesies’ Bulletin

The Rhode Island Insurance Division issued a bulletin to inform property/casualty insurers about “professional courtesies” expected from licensed Insurance claims adjusters and licensed P/C insurance companies while interacting with claimants or their legal representatives during the claims process. The division, …

Adjuster Score, LLC Provides Standardized Testing for IA Industry

Firms can see at-a-glance applicant’s skill level Kalispell, MT, January 19, 2022- AdjusterTV.com and IAPath.com have joined forces to create standardized independent adjuster core competency testing – the first of it’s kind in the independent claims industry. Adjuster Score will …

La. Lawmakers Outline Insurance Complaints After Hurricane Ida

BATON ROUGE, La. (AP) — Slow responses to damage claims. Constant switch-ups of insurance adjusters assessing the destruction. Low payment offers forcing people unnecessarily into litigation to get a fair deal. Louisiana lawmakers and others said Wednesday that those are …

Viewpoint: Using Empathy to Drive Better Injury Claim Results

Along with driving process efficiencies, combating fraud, and working to achieve consistently better outcomes, insurance company claims executives are now focusing more attention on enhancing customer satisfaction as a key element to improve the performance of their injury claim portfolios. …

Temporary Accommodations Modernizes Reimbursement Process with Self-Service Receipt Capture Technology

Atlanta, GA, January 26, 2021- Temporary Accommodations, the most trusted source for temporary housing in the industry, has raised the bar for technology in the Additional Living Expense space. After introducing their policyholder self-service platform, TA InsuredTrak, early last year, …

Viewpoint: Highlighting Actionable Insights in the Claims Process

Analytics has been a hot topic for a few years now, and for good reason. More than half of analytics leaders reported a correlation between their organization’s analytics initiatives and seeing a “significant improvement” in their competitive standing. In the …

Improving Unrepresented Third Party Claim Settlements Quickly and Easily

Claims adjusters are extremely busy – with many assigned more than 100 claims per month. But most adjusters are working on more than just adjusting the claims assigned to them and are frequently assigned other tasks. Unfortunately, over-worked adjusters who …