Captiva Provides Insurance Claims Processing Services for Patni Computer Systems

San Diego-based Captiva Software Corporation, a provider of input management solutions, announced that Patni Computer Systems, one of India’s leading information technology services companies, has selected ClaimPack, Captiva’s claims processing solution, to enhance its business process outsourcing (BPO) suite and offer automated medical claims processing services to insurance companies. The value of the contract to Captiva is approximately $300,000.

Patni will utilize ClaimPack to process both medical and property and casualty claims for insurance companies. Patni’s BPO suite reportedly offers insurers a way to reduce the high administrative and staffing costs associated with the manual processing of claims in-house, while also speeding claim turnaround time and increasing audit transparency.

ClaimPack automates data and image capture from complex paper and electronic claim forms. Utilizing the latest in scanning, image processing and recognition technologies, ClaimPack automatically reads the information from claim forms, analyzes, corrects and validates the data and exports it into enterprise systems.

The streamlined process reportedly reduces manual data entry costs and processing times, increases the accuracy of the data collected and improves customer service by speeding claim turnaround time.