Florida’s Insurance Consumer Advocate to Host Claim Forum

April 18, 2013

Florida’s Insurance Consumer Advocate Robin Smith Westcott and Department of Financial Services, Division of Consumer Services are offering Pensacola homeowners an opportunity to share their insurance claim experiences and improve the claim-handling process at an Insurance Consumer Forum to be held on Tuesday, April 23, from 6:30 p.m. to 8:30 p.m. at the Pensacola Association of Realtor located at 107 W. Main Street in Pensacola.

The Pensacola forum is the fourth in a series to be held around the state through May.

Westcott is appointed by Florida Chief Financial Officer Jeff Atwater, who also oversees the Department of Financial Services. Most recently, Westcott has been a vocal advocate when it comes to inappropriate use of consumer credit information to deny a claim; more consumer protections for policyholders in Citizens Property Insurance Corporation, the state’s insurer of last resort; and more disclosure for homeowners regarding force-placed lender coverage.

Tasha Carter, Director of the Division of Consumer Services, will join Westcott at the forums. The Division of Consumer Services operates the CFO’s Insurance Consumer Helpline. Last year, the division received more than 325,000 consumer calls and helped recover more than $22.5 million for Florida policyholders in claim payments and premium refunds.

Source: Insurance Consumer Advocate

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