Customers Polled: Foremost Receives High Marks for Processing Hurricane Claims

February 11, 2005

Foremost Insurance Group of companies received high marks in a survey done on 3,000 customers who suffered losses from hurricanes in late 2004. The survey had a response rate of 39 percent. Those who responded rated Foremost well in seven categories.

High marks were given by customers to Foremost claims staff for ease of reporting a loss: 96 percent satisfaction; explanation of the claims process: 95 percent satisfaction; courtesy: 96 percent satisfaction; how well you were kept informed about the progress of your claim: 90 percent satisfaction; and calls returned promptly: 87 percent satisfaction.

More than 90 percent of the customers surveyed said they plan to renew their Foremost policy and 93 percent were completely or mostly satisfied with their overall service.

“The survey results reinforced the fact that we truly delivered a differentiated value through claims services to our customers,” Ed Troutman, claims director said.

Foremost is a specialty insurance carrier providing coverage for mobile homes, specialty dwellings, motor homes, travel trailers, motorcycles, snowmobiles, off-road vehicles, boats and modified/antique autos.

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