Infinity’s South Texas Call Center Expands Spanish Service Capabilities

Infinity Insurance announced it has opened a new 325 seat call center in McAllen, Texas. The facility houses Claims and Customer Service representatives who are specially trained to handle calls from Infinity’s large base of Spanish-speaking customers from across the country.

The company estimates that more than half of its customers are Hispanic in targeted urban areas and reports that many of those customers prefer to interact in Spanish.

Infinity broke ground on the project seven months ago and has been operating the call center from a temporary space in McAllen during construction.

Alabama-based Infinity Insurance is a national provider of personal automobile insurance and part of the Infinity Property and Casualty group of companies.

Source: Infinity Insurance Company, www.InfinityAuto.com