Fireman’s Fund Expands Dallas Customer Service Ctr.

February 20, 2003

Fireman’s Fund Insurance Company announced it will add 34 new positions to its existing national Customer Service Center on Bryan Street in downtown Dallas. The current staff of 98 primarily handles premium processing, billing and customer service for the Company’s commercial accounts nationwide.

The 34 new positions are financial service associates who will interact with customers and independent agents to research and resolve processing questions, reconcile billing discrepancies and keep accounts current.

While the new positions require customer-service and basic accounting experience, the company will also provide new employees with full job training.

“Fireman’s Fund has maintained an operational presence in the Dallas area for over 50 years now,” said Dorothy Leaderer, senior director of the Dallas Customer Service Center. “When an opportunity arose to consolidate customer service into a single location, we naturally were very pleased to give the nod to Dallas, which offers an excellent mix of labor availability, low real estate costs, and a good quality of life for employees. Our location in the Central time zone also maximizes our effectiveness in reaching agents and customers throughout the country.”

The company expects to immediately begin hiring activities. Interested applicants can learn more by visiting the company’s Dallas Careers page at

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