Enservio Introduces New Web Portal for Quick Claims Payments

October 28, 2013

Enservio, Inc., a software and services provider to property insurers,
announced QuickStart, a new capability of Enservio’s ReStore Payments
solution that significantly reduces the time required to deploy a payments
system, making it easier for carriers and adjusters to get funds into the
hands of insureds and settle claims quickly.

QuickStart offers a turnkey, self-service web portal where carriers and adjusters can go to
manage the set-up and provisioning of payments to claimants with minimal IT
involvement.

Carriers can match the claim with the appropriate payment – whether it’s a
pre-paid debit card, EFT or other solutions. The ReStore Card is a
MasterCard pre-paid debit card providing a powerful customer and claims
settlement experience by delivering insureds access to funds up to 3X faster
than a traditional check. Electronic claims settlements have proved to
reduce processing costs of up to 60 percent per transaction. Insureds can use the
card for everything from additional living expenses such as hotel and
restaurant meals, to paying contractors for building claims.

“QuickStart is a hosted Web solution that mirrors key claim system
functionality with very limited IT effort,” said Tom Crowder, general
manager, Payments. “It streamlines the payment process from data entry to
the final moment of settlement. Field or desk adjusters can use QuickStart
to enter claims data directly into the portal and the system will
automatically adjudicate the claim payment.”

Developed specifically for insurance industry needs, the portal includes
various administration settings designed to adhere to carrier business
accounting rules around reconciliation and reporting. Managers can also set
adjuster limits by individual adjuster and payments can be held for
centralized approvals, ensuring support for corporate policies. QuickStart
also enables users to manage multi-payment issuance, enabling payments to
dual parties (co-pays), and supplemental or recurring payments. In short,
carriers are given the necessary tools to manage the full payment workflow
while claimants see expedited funds.

‚ÄúReStore Card’s new capability offers the industry an alternative
web-based solution that speeds up the payment process, delivers instant
gratification to policyholders, and provides security and customer retention
to carriers,” explained Crowder. “A hallmark of the program is the added
benefit of proprietary consumer discounts, both online and in-store, at
major retailers nationwide.”

Designed especially for the insurance industry, ReStore Payments offer a
number of benefits to carriers and their insureds:

* Complete payment solution for all customers; cards, EFT and cash;

* 3x faster delivery of funds to insureds;

* Up to 60 percent reduction in processing costs over paper checks;

* More secure – MasterCard zero liability, FDIC insurance, encrypted
files, data privacy;

* Exclusive discounts of up to 30 percent at major retailers (in store and
online);

* Unsurpassed benefits – surcharge-free ATM network, purchase
histories, extended warranties, free service provider/ contractor referrals;

* Accepted everywhere – accepted at millions of retailers, banks and
service providers;

* Supports accounting best practices: imparts confidence that rules
established for payment are enforced.

ReStore Payments has processed more than $300 million in transactions,
covering all types of auto, property, liability and other claim settlements.
Carriers receive a rich aggregated dataset of information for underwriting,
adjustment and marketing purposes via metrics captured during the
transaction.

More information can be found at:
http://www.enservio.com/solutions/restore-card

Source: Enservio

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