Casentric Launches New Liability and Damage Resolution Platform

March 8, 2013

Casentric, LLC, a provider of intelligent decision-making software for property/casualty claims, announces the launch of CaseXpert, an innovative software-as-a-service application that helps adjusters investigate, evaluate and negotiate more effectively the damage and liability components of property/casualty claims.

The software enables claim handlers to organize and analyze liability and loss information, and all related evidence for each issue, in order to create a more accurate claim value. Its intuitive, building-block approach serves as a decision tool for claims handlers to develop the value of a case as their investigation progresses. This significantly improves their ability to amicably resolve cases faster and with confidence, even in difficult cases where a company’s customer bears partial responsibility for a loss.

Jim Kaiser, CEO of Casentric and an experienced claims and technology executive, understands the challenges in today’s claims environment.

“We developed CaseXpert for insurance carriers who want to achieve improved, more accurate claim resolutions,” said Kaiser.

“In our early testing, users have been able to improve their liability accuracy by as much as 15 percent. Adjusters face an increasing amount of information every day. CaseXpert helps the adjuster to build a claim’s value while providing immediate feedback to the adjuster about the impact of each new piece of evidence on their evaluation. In turn this yields improved liability and damages assessments, he said.

The software is a cost-effective, cloud solution that is accessible via a web browser. It can be easily and quickly deployed for testing or implementation, and has been designed to integrate seamlessly with core claim systems. User training takes approximately one hour. The application is fully customizable to strengthen a company’s competitive or proprietary approach to claims handling.

CaseXpert’s multiple components can be purchased individually or together. The liability and damages components support accurate assessment of a claim’s value. An intelligent reporting module provides entirely new and unique information to managers to enable real-time case intervention and support better reserving, predictive analysis and performance improvement. An upcoming negotiation component will integrate with software’s liability and damages components to provide real-time guidance to claim handlers during case resolution to help them achieve better negotiated outcomes.

Source: Casentric, LLC

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