Cross-Claim Data Exchange Product Promises to Cut Claims Overpayments

November 13, 2012

Health and property/casualty insurers overpay injured people an estimated $15 billion a year because each sector of the industry lacks information about claimants that only the other side has, according to Stephen Ambrose, CEO of ICEX, an insurance information services company.

To plug that gap, ICEX has developed ClaimCatcher, the industry’s first cross-claims data exchange designed to reduce overpayments for medical and injury claims.

“For the first time, P/C insurers will be able to tap into an injured claimant’s medical claims history from health insurers to verify pre-existing injuries related to the current claim,” Ambrose said.

Separately, health insurers will be able to find out when their members have filed injury claims with P/C insurers. The health insurer can then subrogate against the member.

Source: ICEX

ClaimCatcher complies with HIPAA, NAIC model regulations and the most stringent state insurance laws on privacy, claims and data. The technology will be used by P/C insurers, health insurers, Medicaid, self-insured employers and workers’ compensation carriers.

Only 0.5 percent to 1.0 percent of all paid medical claims result in subrogation recoveries, according to CIGNA. Relying on predictive analytics and form letters, Medicaid and commercial health plans recover less than $2 billion annually, perhaps only 25 percent of what’s available, Ambrose said.

Because ClaimCatcher doesn’t rely on claimants to personally validate their involvement in a claim, widespread adoption of the technology could eventually boost recoveries to nearly $9 billion, Ambrose said.

Almost 39 million injury claims are filed yearly, and payouts from all P/C insurers total nearly $180 billion a year, according to A.M. Best. Using ClaimCatcher’s HIPAA-compliant process, P/C insurers can request and match up prior medical claims related to the claimant’s current injuries. Ambrose believes that better identification of pre-existing conditions can save P/C insurers $7 billion and slash overall claims costs by nearly 4 percent.

“Overpaying claims is unfair. It costs insurers, employers, taxpayers and insureds a fortune. Providing a new level of transparency will make claims management far more accurate and fair,” he said.

ClaimCatcher is expected to become available during the second quarter of 2013. ICEX is currently looking for the right strategic partner to help deliver its proprietary technology to the industry.

More information about ClaimCatcher and strategic-partner opportunities is available at or by writing

Source: ICEX

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