Concerned, are you really an agent or just telling us you are? Glad you’re not mine. I’m no Progressive fan but I can’t understand why any agent wouldn’t support a process in which a company assists the customer with finding a well qualified body shop. Most people have never had a claim, don’t know where to turn, and need to be pointed to a facility that can make “all” the repairs on a timely basis. If your companies are “steering” your cients to the wrong shops, improve your companies.
um….how’s that becoming a patent? afterall, is that not good customer service? at GEICO, they have a express shops, where we do the same but these shops are already at a local body shop. now we give the claimant the opportunity to get use another repair shop if they want. but at our express shop, there is a body shop and the enterprise rental at the same spot. so similar to what PROGESSIVE has. so why is it patented? it’s just a procedure for caring…does that mean every osha regulation should be a patent? like the new rescue mine chamber?!
This concierge service is another way of selling insurance, even though it comes under the ambit of the claims department. That’s what every claims adjuster adjuster should do. Afterall, isn’t every Progressive employee an integral part of the company. You know, the parts equalling the sum. We need more adjusters doing sales work. Remember the days when the claims department operated under the slogan, “you ain’t getting nothing from us”! The times they are a’changin’ . Good.
I agree with Mark…I’m a former auto adjuster and this is a nightmare for those (insured’s and claimant’s) who feel they are owed everything because they’ve paid you premium for all these years or because you hit my car. The last thing an insurance company is going to want to do is out right choose which shop does the repair. Might as well put a noose around your neck and hang yourself over a barrel and let the vehicle owner put their hand on the lever…..Dance little puppet…dance…
At least in the old claim process, there was still some buffer between the insurance company and the vehicle owner (more so with the insured) on the quality of repairs. Also, didn’t someone point out earlier under the patent entry that the repair facility was “operated” by Progressive….Seem to me they may have more than just a hand in the cookie jar. From a monetary standpoint, they are able to control their collision costs by controlling the cost of the repair. That makes sense, but if I was a claimant, no matter what my car was, I would not want them to do the repairs. I have a friend who is a property manager with them and I will do some more checking into this….could make for some good lawsuits…
You couldn’t be more right. I believe that other companies, agents & adjusters get
upset with Progressive because they lead the way coming up with new ideas. Other companies can’t or don’t want to change things so they will lag behind in customer service which is so important in today’s market.
Cudo’s to Progressive! While you may think it is a fad, I am re-thinking my auto insurer. Based on the experiences I have had with 2 collision losses in my 25 years driving, I know this type of service has merit. My policy may have “indemnified” me for the loss to my vehicle, but the time, inconveniences, stress and head-aches of the experience probably ate away a year of my life expectancy.
I think the concierge service goes a long way towards making me “whole” without the hassles of your typical claim service. While this type of service may not be for everyone, to me (and I’m sure a few other consumers out there) it is well worth it. If you don’t think so, buy your coverage from someone else, no biggie.
The catch is you only get the “concierge” level of service if you submit to their body shop.
How do you think they select these shops; by the quality of the work or the level of expertise?
NOT.
It is all about who will “get in bed” with Progressive.
Kickbacks and incentives; that’s the ticket.
Cut the parts prices to X% over cost, reduce the labor rate in exchange for guaranteed volume, use LKQ parts instead of OEM whenever and where ever possible.
Before patenting the term “concierge” they should have looked into its meaning.
When you seek the assistance of the concierge for dinner reservations, he usually doesn’t dictate where you eat.
So let’s see. Progressive promotes a service to it’s customers that promises hassle-free, faster claims handling where the repair is guaranteed and then, by your description, Progressive chooses to use inferior body shops. Now the claims adjuster is busy handling complaints & being the traffic cop for the guaranteed repair instead of handling new claims. You’re not very bright are you? Am I the first to tell you this or did you know it already?
What exactly is it that they patented? GEICO and Allstate both have programs similar to this, just with different names. If they patented the “name,” isn’t that really a trademark? As far as whether or not it’s a good idea–I’ve found in claims that, for every person who insists on using their “own” shops/rental companies/etc, there is another who just wants their claims examiner to tell them what to do, because they have never had to deal with body repairs. The service can only work if it is an optional one; if it was mandatory to use it, that would be steering. But being able to offer an optional service that makes all the repair and rental service choices and arranges everything is a big chance to give good customer service to the people who want this help. As long as no company tried to make it mandatory, it really should not be a problem.
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Concerned, are you really an agent or just telling us you are? Glad you’re not mine. I’m no Progressive fan but I can’t understand why any agent wouldn’t support a process in which a company assists the customer with finding a well qualified body shop. Most people have never had a claim, don’t know where to turn, and need to be pointed to a facility that can make “all” the repairs on a timely basis. If your companies are “steering” your cients to the wrong shops, improve your companies.
um….how’s that becoming a patent? afterall, is that not good customer service? at GEICO, they have a express shops, where we do the same but these shops are already at a local body shop. now we give the claimant the opportunity to get use another repair shop if they want. but at our express shop, there is a body shop and the enterprise rental at the same spot. so similar to what PROGESSIVE has. so why is it patented? it’s just a procedure for caring…does that mean every osha regulation should be a patent? like the new rescue mine chamber?!
This concierge service is another way of selling insurance, even though it comes under the ambit of the claims department. That’s what every claims adjuster adjuster should do. Afterall, isn’t every Progressive employee an integral part of the company. You know, the parts equalling the sum. We need more adjusters doing sales work. Remember the days when the claims department operated under the slogan, “you ain’t getting nothing from us”! The times they are a’changin’ . Good.
I agree with Mark…I’m a former auto adjuster and this is a nightmare for those (insured’s and claimant’s) who feel they are owed everything because they’ve paid you premium for all these years or because you hit my car. The last thing an insurance company is going to want to do is out right choose which shop does the repair. Might as well put a noose around your neck and hang yourself over a barrel and let the vehicle owner put their hand on the lever…..Dance little puppet…dance…
At least in the old claim process, there was still some buffer between the insurance company and the vehicle owner (more so with the insured) on the quality of repairs. Also, didn’t someone point out earlier under the patent entry that the repair facility was “operated” by Progressive….Seem to me they may have more than just a hand in the cookie jar. From a monetary standpoint, they are able to control their collision costs by controlling the cost of the repair. That makes sense, but if I was a claimant, no matter what my car was, I would not want them to do the repairs. I have a friend who is a property manager with them and I will do some more checking into this….could make for some good lawsuits…
You couldn’t be more right. I believe that other companies, agents & adjusters get
upset with Progressive because they lead the way coming up with new ideas. Other companies can’t or don’t want to change things so they will lag behind in customer service which is so important in today’s market.
Cudo’s to Progressive! While you may think it is a fad, I am re-thinking my auto insurer. Based on the experiences I have had with 2 collision losses in my 25 years driving, I know this type of service has merit. My policy may have “indemnified” me for the loss to my vehicle, but the time, inconveniences, stress and head-aches of the experience probably ate away a year of my life expectancy.
I think the concierge service goes a long way towards making me “whole” without the hassles of your typical claim service. While this type of service may not be for everyone, to me (and I’m sure a few other consumers out there) it is well worth it. If you don’t think so, buy your coverage from someone else, no biggie.
The catch is you only get the “concierge” level of service if you submit to their body shop.
How do you think they select these shops; by the quality of the work or the level of expertise?
NOT.
It is all about who will “get in bed” with Progressive.
Kickbacks and incentives; that’s the ticket.
Cut the parts prices to X% over cost, reduce the labor rate in exchange for guaranteed volume, use LKQ parts instead of OEM whenever and where ever possible.
Before patenting the term “concierge” they should have looked into its meaning.
When you seek the assistance of the concierge for dinner reservations, he usually doesn’t dictate where you eat.
So let’s see. Progressive promotes a service to it’s customers that promises hassle-free, faster claims handling where the repair is guaranteed and then, by your description, Progressive chooses to use inferior body shops. Now the claims adjuster is busy handling complaints & being the traffic cop for the guaranteed repair instead of handling new claims. You’re not very bright are you? Am I the first to tell you this or did you know it already?
You don’t get it do you. What in the world does this have to do with a BI claim? Did you not read the release
What exactly is it that they patented? GEICO and Allstate both have programs similar to this, just with different names. If they patented the “name,” isn’t that really a trademark? As far as whether or not it’s a good idea–I’ve found in claims that, for every person who insists on using their “own” shops/rental companies/etc, there is another who just wants their claims examiner to tell them what to do, because they have never had to deal with body repairs. The service can only work if it is an optional one; if it was mandatory to use it, that would be steering. But being able to offer an optional service that makes all the repair and rental service choices and arranges everything is a big chance to give good customer service to the people who want this help. As long as no company tried to make it mandatory, it really should not be a problem.