If they’re so great, why did their President of the Claims division just get canned? The guy was there since 1999 and was unceremoniously “separated from Progressive”.
Not every Lexus dealer has a body shop facility and the fact is that some independent body shops can and do outperform some dealership facilities.
With regards to “steering”, in most cases that’s an easy issue to overcome. If a claims adjuster can say “We have a few repair shops that we work with and these shops will guarantee your repair. Also, you are free to choose any shop you like however you’ll have to ask that partcular shop about their guarantee policy”. It seems like most customers would want this service. Especially if they have never had a claim and don’t know where take their car. I know I would.
Progressive does NOT do the repair. It is farmed out to selected repair shops that are continuously reviewed by Progressive. And like most insurers, Progressive does guarantee the work that is done. I’ve had a couple of clients use the service and they were very happy with it.
An insurance policy is designed to “reimburse the insured”, not relieve him/her of personal responsibility to take care things like getting their car to a shop and arranging a rental. The more responsibility an insurance company assumes, the greater the likelihood for a complaint.
I agree with you, Chad. It seems like the whole point of view is for the faster service. However, I’m concern if they are using the original manufacture parts rather than aftermarket or used parts. Progressive already began providing quick claim service for several years. My understanding is that they launched this program not only for the quick service, but more focusing on reducing the cost of claim settlement. No matter how fast they repair the vehicle, the bottom line is the premium. I wouldn’t want to pay more than $200 each year for the service which I rarely need.
Not a fad my freind. It’s a winner. I am indy agt. and was hit by progressive driver. The process worked well for me, they did the stuff that I hate, and saved me at least 1/2 days work. I’ll be happy with that fad any day.
Eli, I think you are missing the point. No one is saying that Progressive is the best carrier out there. They have had more problems than many. We are just discussing the merrits of their concierge claims service. It is a great idea.
I was with Progressive twice in my life; and if you are in a position that doesn’t allow you to go with a better company, Progressive is not that bad. I saved a ton of money with them (I had a couple tickets) and when I did wind up wrecking my car (fell asleep at the wheel) the service was great. Granted, now that I’ve been “clean” for many years they can’t compare with the rates I’m getting, but their service was good – especially considering the market they generally go for. I think this is a great idea. I wish my company had the service. Having to handle all that crud myself just ticks me off and reminds me that things aren’t going right.
By the way, I believe Progressive and two other carriers, M… and I… were cited for substantial amount as penalty for violating The Anti-Steering Law in few years ago. I’m an agent and have had several complaint calls from insured after filing the claim because they felt they were forced to go to the body shop referred by the company. All body shops are required to gurantee on all of the repairs anyway.
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If they’re so great, why did their President of the Claims division just get canned? The guy was there since 1999 and was unceremoniously “separated from Progressive”.
Not every Lexus dealer has a body shop facility and the fact is that some independent body shops can and do outperform some dealership facilities.
With regards to “steering”, in most cases that’s an easy issue to overcome. If a claims adjuster can say “We have a few repair shops that we work with and these shops will guarantee your repair. Also, you are free to choose any shop you like however you’ll have to ask that partcular shop about their guarantee policy”. It seems like most customers would want this service. Especially if they have never had a claim and don’t know where take their car. I know I would.
Progressive does NOT do the repair. It is farmed out to selected repair shops that are continuously reviewed by Progressive. And like most insurers, Progressive does guarantee the work that is done. I’ve had a couple of clients use the service and they were very happy with it.
An insurance policy is designed to “reimburse the insured”, not relieve him/her of personal responsibility to take care things like getting their car to a shop and arranging a rental. The more responsibility an insurance company assumes, the greater the likelihood for a complaint.
I agree with you, Chad. It seems like the whole point of view is for the faster service. However, I’m concern if they are using the original manufacture parts rather than aftermarket or used parts. Progressive already began providing quick claim service for several years. My understanding is that they launched this program not only for the quick service, but more focusing on reducing the cost of claim settlement. No matter how fast they repair the vehicle, the bottom line is the premium. I wouldn’t want to pay more than $200 each year for the service which I rarely need.
Not a fad my freind. It’s a winner. I am indy agt. and was hit by progressive driver. The process worked well for me, they did the stuff that I hate, and saved me at least 1/2 days work. I’ll be happy with that fad any day.
I wonder if they would be so nice to a third party claimant if you had a $200,000 BI claim with an attorney. I doubt it.
Eli, I think you are missing the point. No one is saying that Progressive is the best carrier out there. They have had more problems than many. We are just discussing the merrits of their concierge claims service. It is a great idea.
I was with Progressive twice in my life; and if you are in a position that doesn’t allow you to go with a better company, Progressive is not that bad. I saved a ton of money with them (I had a couple tickets) and when I did wind up wrecking my car (fell asleep at the wheel) the service was great. Granted, now that I’ve been “clean” for many years they can’t compare with the rates I’m getting, but their service was good – especially considering the market they generally go for. I think this is a great idea. I wish my company had the service. Having to handle all that crud myself just ticks me off and reminds me that things aren’t going right.
By the way, I believe Progressive and two other carriers, M… and I… were cited for substantial amount as penalty for violating The Anti-Steering Law in few years ago. I’m an agent and have had several complaint calls from insured after filing the claim because they felt they were forced to go to the body shop referred by the company. All body shops are required to gurantee on all of the repairs anyway.