Understand that Progressive hass (succesfully!!!) turned the most painful part of auto insurance for a consumer into a MARKETING tool. This is brilliant and in my mind, patentable. Carriers and agents, let’s WAKE UP. Shame on us for getting smoked by these guys on what seems to be just good common sense.
They won patent rights because the vehicle is delivered to Progressive’s own repair
shop:
“The method begins with an insured operator or third party claimant reporting a vehicle damage claim to an insurance provider of the insured operator. The damaged vehicle is delivered to a facility operated by the insurance provider. The insured operator or third party claimant is provided with a rental car at the insurance provider’s facility. A repair estimate is prepared at the insurer’s facility by a representative of the insurance provider. A repair facility is then selected by the representative of the insurance provider. The vehicle is then picked up by the repair facility and repaired at the repair facility. The repaired vehicle is returned by the repair facility to the insurance provider’s facility. The repaired vehicle is returned to the insured operator or third party claimant at the insurance provider facility. The insured operator or third party claimant also returns the rental vehicle at the insurance provider facility at the same time the repaired vehicle is picked up.”
I tell you what, I am a customer and it is the easiest claim service I have dealt with. Smack in the forehead, duh – that another company didn’t think of it.
So, they strongly CONTROL the whole claim-payment process and dress it up. Guess who will pay for this hoopla. Womb to the tomb protect is well provided for; choice is really not. On with the show.
This is a strong service concept and works well for the income level Progressive tends to attract. Many states require anti steering notices to all parties; not sure how CA views the practice of the insurer controlling the repair process. From a service point of view, it’s a great idea.
The customers within my particular company undoubtedly would love this concept, but they wouldn’t be satisfied when their Lexus wasn’t repaired at a Lexus dealer, Mercedes at Mercedes, etc, etc.
Wonder how the process works when the customer is not satisfied with the repair? There could be some diminished value implications down the road…
Don’t get me wrong, this is still a strong idea. Let’s see how it works for them.
Yes, price is a driving factor. But claims service is a close second. I have had to deal with verious insurance companies because of claims. And doing so shows me which carriers to never put my own insurance through. If Progressive makes it this easy for all claimants, I’ll bet your they will get a few new clients out of the deal.
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If a concept as simple as this can be patented it will hinder the efficiency of the free market.
yeah, soon just saying “hello, how may I help you?” will be a patented greeting
Understand that Progressive hass (succesfully!!!) turned the most painful part of auto insurance for a consumer into a MARKETING tool. This is brilliant and in my mind, patentable. Carriers and agents, let’s WAKE UP. Shame on us for getting smoked by these guys on what seems to be just good common sense.
They won patent rights because the vehicle is delivered to Progressive’s own repair
shop:
“The method begins with an insured operator or third party claimant reporting a vehicle damage claim to an insurance provider of the insured operator. The damaged vehicle is delivered to a facility operated by the insurance provider. The insured operator or third party claimant is provided with a rental car at the insurance provider’s facility. A repair estimate is prepared at the insurer’s facility by a representative of the insurance provider. A repair facility is then selected by the representative of the insurance provider. The vehicle is then picked up by the repair facility and repaired at the repair facility. The repaired vehicle is returned by the repair facility to the insurance provider’s facility. The repaired vehicle is returned to the insured operator or third party claimant at the insurance provider facility. The insured operator or third party claimant also returns the rental vehicle at the insurance provider facility at the same time the repaired vehicle is picked up.”
price is a driving factor in where people buy their auto insurance
I tell you what, I am a customer and it is the easiest claim service I have dealt with. Smack in the forehead, duh – that another company didn’t think of it.
So, they strongly CONTROL the whole claim-payment process and dress it up. Guess who will pay for this hoopla. Womb to the tomb protect is well provided for; choice is really not. On with the show.
so easy a claims process a caveman can do it??
This is a strong service concept and works well for the income level Progressive tends to attract. Many states require anti steering notices to all parties; not sure how CA views the practice of the insurer controlling the repair process. From a service point of view, it’s a great idea.
The customers within my particular company undoubtedly would love this concept, but they wouldn’t be satisfied when their Lexus wasn’t repaired at a Lexus dealer, Mercedes at Mercedes, etc, etc.
Wonder how the process works when the customer is not satisfied with the repair? There could be some diminished value implications down the road…
Don’t get me wrong, this is still a strong idea. Let’s see how it works for them.
Yes, price is a driving factor. But claims service is a close second. I have had to deal with verious insurance companies because of claims. And doing so shows me which carriers to never put my own insurance through. If Progressive makes it this easy for all claimants, I’ll bet your they will get a few new clients out of the deal.