Marshall and Swift / Boeckh (MS/B), a provider of building cost data and estimating technology to the property insurance industry, has unveiled the Total Quality Summary (TQS), an electronic tool which enables customers to measure and manage property claims by best practice at an adjuster, branch office, region, company, and industry level.
As a result of this summary, property claims can reportedly be easily managed and handled, best practices can be defined, and continuous improvement strategies can be implemented to positively impact claims severity.
The Total Quality Summary consists of a main summary that the user controls, where each previously-selected best practice is summarized and a point value is assigned to each practice. The TQS groups the claims that are collected, measures for data integrity and performance, and calculates financial impact.
Every month, a total compliance score is calculated in accordance to the goals. This analysis reportedly gives an accurate, consistent picture into a carrier’s book of business. Every best practice that is summarized on the main screen can reportedly be drilled down to the finest detail with just a quick click of a key. MS/B provides the data analysis “heavy lifting” so that a client’s leadership team can focus on two of its most valuable resources: employees and customers.
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