AIG Introduces “iClaims” — New Imaging Technology

May 28, 2004

The AIG Companies announced the implementation of “iClaims,” described as “a document management imaging technology that electronically scans and routes all claim documents to the appropriate specialist, in their Primary Claims’ workers’ compensation offices.”

The technology expedites claims management using high-speed scanners to “streamline claims intake, minimize administrative burdens and allow claims staff to bring greater focus to the servicing of claims.” It aims to reduce and eliminate paperwork, and will give “claim specialists faster access to the information they need, facilitating more timely claim resolution for insureds.”

AIG also indicated that the iClaims system “provides a method for effective disaster recovery. As images are scanned into iClaims, they are replicated on a real-time basis at the company’s disaster recovery site.”

“iClaims brings state-of-the-art electronic claims management capabilities to our Primary Claims operations and offers significant benefits to customers,” stated Charles R. Schader, Sr. VP and Chief Claims Officer, AIG Domestic Brokerage Group. “The new system increases the speed and efficiency with which claims are handled, enhances file sharing among claims staff, clients and brokers, and improves data quality and document security. The implementation of iClaims is further evidence of the AIG Companies’ commitment to optimizing the claims handling experience for their clients.”

“Following nationwide implementation in Primary Claims’ property and casualty operations in 2003, iClaims is now being rolled out to its workers’ compensation offices,” the announcement continued. “The iClaims technology will be based in two regional processing hubs in Alpharetta, Georgia, serving claims offices in the Eastern zone, and Olathe, Kansas, serving claims offices in the Western zone. Full installation is expected by the end of the third quarter.

For more information on iClaims or the Primary Claims division of the AIG Companies, please contact Richard Yeargin, Senior Vice President of Claims Marketing, Primary Claims, at 212-770-6246 or contact

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